TSLA345.820-4.43%
GM86.3300.52%
F13.900-0.05%
RIVN16.330-0.41%
CYD39.8200.45%
HMC31.410-0.39%
TM191.840-1.11%
CVNA73.940-1.83%
PAG217.240-2.52%
LAD370.150-1.74%
AN196.570-0.23%
GPI262.630-2.18%
ABG209.890-5.7%
SAH78.0401.03%
TSLA345.820-4.43%
GM86.3300.52%
F13.900-0.05%
RIVN16.330-0.41%
CYD39.8200.45%
HMC31.410-0.39%
TM191.840-1.11%
CVNA73.940-1.83%
PAG217.240-2.52%
LAD370.150-1.74%
AN196.570-0.23%
GPI262.630-2.18%
ABG209.890-5.7%
SAH78.0401.03%
TSLA345.820-4.43%
GM86.3300.52%
F13.900-0.05%
RIVN16.330-0.41%
CYD39.8200.45%
HMC31.410-0.39%
TM191.840-1.11%
CVNA73.940-1.83%
PAG217.240-2.52%
LAD370.150-1.74%
AN196.570-0.23%
GPI262.630-2.18%
ABG209.890-5.7%
SAH78.0401.03%


Articles

online community

Building an Online Community

- June 9, 2017
Referrals. That’s the goal of developing an online community. But a vehicle dealership is vastly different from other types of businesses that have online communities. Copying what they do online...
bad employees

How Good Managers Give Bad Employees Feedback

- June 9, 2017
Raise your hand--who likes to discipline an employee? I hear crickets chirping in the background. Yet discipline is a cornerstone of highly productive companies. Without it, employee performance is at risk. But...
survey

The Right Way to Ask for the Survey

- June 8, 2017
At one time, a car sale was complete the moment the taillights faded into the distance. Today, the sales experience goes much further than that, and for good reason. The...
WardsAuto

WardsAuto: Different Words Matter to Different Car Shoppers

- June 8, 2017
American car consumers are power hungry. Or at least the word “power” appeals to them when they’re vehicle shopping. That’s according to a new CDK Global analysis of what terms resonate with...
retain employees

7 Compensation Tactics To Help Retain Employees

- June 8, 2017
Guest columnist Ron Volper discusses how a well-thought out compensation plan can help retain your best employees. Small and mid-sized businesses that lose top performers incur the costs of hiring and...
millennial

5 Productivity Lessons From the Millennial Work Style

- June 7, 2017
Gen Y workers are often maligned in the business world for their entitlement or self-interest, but there are several productivity lessons to be learned from the millennial work style. Companies...
productivity

3 Ways to Increase Your Productivity Without Burning Out

- June 6, 2017
You want to get more done every day, but you’re already doing so much that the thought of adding anything makes you feel sick to your stomach. How do you...
transparency

Transparency as a competitive advantage: Is it time to change?

- June 5, 2017
Dealers are constantly looking for ways to get an edge in the digital age, yet many continue to follow the same sales and advertising practices that they’ve been using for...
customer relationships

Four Ways To Build Lasting Customer Relationships

- June 5, 2017
Entrepreneurs can be a bit like Casanova: always romancing new customers, and sometimes going to complicated and intricate lengths to draw them in. But that’s what entrepreneurs are supposed to...
experience

Change the Experience, Change the Results

- June 2, 2017
What Do You Expect when You Book a Hotel Room? Exactly! The studies are clear: According to DrivingSales, 99 percent of buyers expect a hassle when they start the car buying...


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