What matters most to car buyers? Comprehensive safety features? Low maintenance costs? Reliability?
The answer, it turns out, depends on one on major variable: Are they looking for a new car...
The automotive marketplace is an ever-changing environment, one that’s heavily affected by a dealership’s surroundings and presence. Formerly, a dealership’s reputation was built mainly through word of mouth and influenced...
A Brighton car dealership’s bold statement toward a panhandler that is often seen outside its doors is turning heads.
A red sign popped up Tuesday at the Honda dealership on Grand...
•Sales and profits are historically high.
•Analysts have been predicting a downturn that hasn't arrived.
•This is as good as it could possibly get for the auto industry.
For months — and really,...
Tire-related protection plans – some of them offered for free – can keep customers coming back to dealerships.
“The National Automobile Dealers Assn. shows that every time a customer walks in...
Effective internal communication is incredibly important to any company, and any entrepreneur. But skillful communication is so much more than that: communication can mean the difference between your business succeeding...
Ford Motor Co. wants its dealership service centers to move much faster as an increasing amount of ride-sharing fleets hit the road and need routine or unscheduled maintenance and repairs.
"When...
In researching how people learn, and working with teams across the country, I find one of the biggest hindrances for improvement is the Performance Prejudice of the staff’s leaders.
Now I...
We’re coming off of a few great years, so you might not feel it yet, but vehicle sales are trending downward and profit margins already have begun to compress. It’s...
Cox Automotive, the parent company of Kelley Blue Book and Autotrader, has teamed up with dealer network Holman Enterprises to create the Flexdrive mobile app. Flexdrive is a vehicle subscription...