TSLA343.215-7.035%
GM85.680-0.13%
F13.890-0.06%
RIVN16.670-0.07%
CYD39.4400.2%
HMC31.440-0.36%
TM192.710-0.24%
CVNA76.4100.64%
PAG220.9001.13%
LAD373.6401.75001%
AN196.8001.67%
GPI266.7101.9%
ABG216.5901%
SAH77.1700.16%
TSLA343.215-7.035%
GM85.680-0.13%
F13.890-0.06%
RIVN16.670-0.07%
CYD39.4400.2%
HMC31.440-0.36%
TM192.710-0.24%
CVNA76.4100.64%
PAG220.9001.13%
LAD373.6401.75001%
AN196.8001.67%
GPI266.7101.9%
ABG216.5901%
SAH77.1700.16%
TSLA343.215-7.035%
GM85.680-0.13%
F13.890-0.06%
RIVN16.670-0.07%
CYD39.4400.2%
HMC31.440-0.36%
TM192.710-0.24%
CVNA76.4100.64%
PAG220.9001.13%
LAD373.6401.75001%
AN196.8001.67%
GPI266.7101.9%
ABG216.5901%
SAH77.1700.16%


Articles

tax law

The New Tax Law & Your F&I Department: The Good News and the Bad News

- January 19, 2018
No matter where you fall on the charged political spectrum these days, one thing is for certain – the new tax law signed by President Trump last month will have...
negative reviews

How to Handle Negative Reviews

- January 19, 2018
We live in an increasingly interactive world. Social Media and Internet Search capabilities bring us closer to each other and give us unprecedented access to information, opinion, and insights into...
customer experience

Four Ways Dealers Can Give Consumers a VIP Experience

- January 18, 2018
Not every dealer is rolling in dough. For low to mid-priced brands, it can feel impossible to compete with luxury dealerships that can deliver a VIP experience. However, customers are...
car sales

Back to Winning Ways: What OEMs and Dealers Must Do to Resume Record Sales

- January 18, 2018
New car year-to-date sales figures slacked 2.2 percent in 2017, brought down by decreases from FCA, General Motors, Ford Motor Company, and Toyota Motor Corporation. Despite the minor flux experienced,...
auction insights

Stay Ahead of the Competition with Auction Insights

- January 17, 2018
If your New Year’s Resolution was to look inward, to focus on your own dealership and to let go of the urge to check up on what your competitors are...
diversity

Third Annual Diversity Volume Leadership Awards

- January 17, 2018
The automotive industry has seen unprecedented growth over the past four years. However, this would not have been possible without the purchasing power of diverse ethnic groups. According to Damon...
friction

How to Remove Friction Between Teams

- January 16, 2018
Recently I returned for a follow-up visit with a client where we had installed a new sales process for their team. Gathering a few of the key people together I...
direct mail

Integrating Direct Mail with Digital Targeting

- January 16, 2018
With newer forms of technology and techniques arising daily for ways to send out a message, older – more traditional – ways are being left behind. Direct mail, a form...
customer service

A Dealer’s Key to Success: Realizing Everyone is a Salesperson

- January 15, 2018
The consumer buying experience has seen rapid changes in the past two decades. In years past, customers could only purchase items in a physical store. However, with the advent of...
execution

Execution Plan: How to Buckle Down to Achieve Your Goals

- January 15, 2018
The sales game is constantly changing. New products, marketing ideas and technology solutions continue to flow into the market, pulling dealership decision-makers in several different directions. There are the short-term...


CBT News
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