TSLA366.2008.12%
GM86.6202.33%
F13.6000.25%
RIVN15.4000.17%
CYD34.5200.64%
HMC32.5300.42%
TM193.9101.70001%
CVNA65.8700.47%
PAG214.7500.6%
LAD321.680-17.55%
AN174.880-20.49%
GPI254.950-7.27%
ABG187.910-7.3%
SAH65.910-6.78%
TSLA366.2008.12%
GM86.6202.33%
F13.6000.25%
RIVN15.4000.17%
CYD34.5200.64%
HMC32.5300.42%
TM193.9101.70001%
CVNA65.8700.47%
PAG214.7500.6%
LAD321.680-17.55%
AN174.880-20.49%
GPI254.950-7.27%
ABG187.910-7.3%
SAH65.910-6.78%
TSLA366.2008.12%
GM86.6202.33%
F13.6000.25%
RIVN15.4000.17%
CYD34.5200.64%
HMC32.5300.42%
TM193.9101.70001%
CVNA65.8700.47%
PAG214.7500.6%
LAD321.680-17.55%
AN174.880-20.49%
GPI254.950-7.27%
ABG187.910-7.3%
SAH65.910-6.78%

15 Tips to Improve your Fixed Ops

profile
By CBT News Editorial Team June 26, 2017
fixed ops
Joe Gumm spoke to Jody Devere, CEO of AskPatty.com, about the customer experience in your service drive as well as what inspired her to write “15 Ways to Communicate Better in the Service Drive” for Car Biz Today.

Read 15 Ways to Communicate Better in the Service Drive on page 10 of Car Biz Today Magazine.

Tags

More from Fixed-Ops
Service scheduling improves industry-wide, Volkswagen dealers lead the pack

Service scheduling improves industry-wide, Volkswagen dealers lead the pack

- September 15, 2026
On the Dash: Every brand in the study improved its service scheduling score, lifting the industry average 7 points Volkswagen ranked first overall, Volvo second, with Acura, BMW, Mazda and...
Fixed-Ops Articles
Why fixed ops is the new front end for dealerships

Why fixed ops is the new front end for dealerships

- September 10, 2026
In today’s market, the service lane may be the dealership’s most valuable opportunity to retain a customer before the next vehicle purchase. Skyler Chadwick, Director of Product Consulting at Cox...
CBT Live Fixed-Ops
Why aging vehicles are putting pressure on dealership service departments

Why aging vehicles are putting pressure on dealership service departments

- September 3, 2026
Service departments may be busy, but that doesn’t necessarily mean they are operating more efficiently. According to Don Andres, Owner of Auto SCT Consulting & Training, an aging vehicle population...
CBT Live Fixed-Ops
retention

Tully Williams shares the keys to 70% service retention

- August 24, 2026
CBT News launched its first-ever live broadcast on August 24, 2026, streaming across all its social media platforms. Joining Co-Founders Jim and Bridget Fitzpatrick on this inaugural episode is Tully...
Service Drive CBT Live

Latest Articles

rate
Latest Articles 09/17/26

John Murphy on Fed rate hike putting spotlight on auto affordability

How Scott Falcone is building AI tools for his dealerships
Latest Articles 09/17/26

How Scott Falcone is building AI tools for his dealerships

Frank Eckert urges dealers to finish Q4 strong without sacrificing 2027 
Latest Articles 09/17/26

Frank Eckert urges dealers to finish Q4 strong without sacrificing 2027 

Work Truck Solutions
Latest Articles 09/17/26

Work Truck Solutions® Announces Latest AI Initiative that Enhances Ability of Commercial Vehicle Dealers to Connect with Buyers

Fed rate hike impact, Volvo plans 13 new models, New-vehicle affordability improves
Latest Articles 09/17/26

Fed rate hike impact, Volvo plans 13 new models, New-vehicle affordability improves

Carvana prices successful $1.66B term loan | Carvana expands same-day delivery and pickup to Minneapolis market
Latest Articles 09/17/26

Carvana expands same-day delivery and pickup to Minneapolis market

What the Fed's rate hike means for car buyers and your F&I office
Latest Articles 09/17/26

What the Fed’s rate hike means for car buyers and your F&I office

Volvo
Latest Articles 09/17/26

Volvo plans 13 new models by 2030 as it targets market share growth

New-vehicle affordability improves 1.2% year over year
Latest Articles 09/17/26

New-vehicle affordability improves 1.2% year over year

Toyota adds hydrogen-powered Hilux to multi-pathway strategy for 2028
Latest Articles 09/17/26

Toyota adds hydrogen-powered Hilux to multi-pathway strategy for 2028

CBT News
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.