One of the biggest complaints customers have about purchasing a new vehicle is that it takes too long.
When it comes to time, the first question dealerships should ask is, “How much time does it take to lose a customer?”
Consider two real-life examples.
A woman and her husband had visited several dealerships looking for a new car for her. After making a decision, she returned to one of the dealerships, saying she would like to complete all the paperwork so she and her husband could come back that evening for her husband to sign the papers and pick up the car.
Source: Wards Auto
