Tag: CBT News
Lead the pack: Why emotional intelligence is the key to automotive...
Emotional intelligence, also referred to as emotional quotient or simply EQ, is important in any workplace but especially comes in handy at a car...
Loyalty programs: How to use them more effectively at your car...
In selling products, dealerships have an incredible opportunity to acquire new customers and retain existing ones. But, according to Polk, the sad truth is...
U.S. Senate candidate Bernie Moreno on economic, social policies and electric...
Welcome to another edition of the CBT News original series Inside Automotive. Today, we're joined by United States Senate candidate and former dealer principal,...
How to unlock the power of purpose and drive your dealership...
The bar to becoming a successful automotive group is extremely high.
Worth $2.86 trillion in 2021, the automotive industry is indubitably one of the most...
Future of EV sales: direct-to-consumer vs franchise dealers — Matt VanDyke...
In recent years, the retail automotive industry has seen dramatic changes in the ways consumers shop for and purchase electric vehicles (EVs), challenging the...
Synchronous vs. Asynchronous customer communication: is your dealership using both?
All businesses, including car dealerships, face the challenge of figuring out how exactly to connect with customers in order to meet and exceed sales...
FADA Pres. Ted Smith on the association’s inaugural Hall of Fame...
The Florida Automobile Dealers Association (FADA) marked a significant milestone on November 2 by inaugurating its first class of Hall of Fame inductees, which...
Elevating the service experience with proactive communication and real-time updates
In the world of automotive dealerships, the service experience often represents the most complex and confusing part of the customer journey. From scheduling appointments...
Key labor case against Tesla dismissed, still faces ongoing unionization challenges
Tesla has successfully defended itself against charges of illegal employee termination in New York, connected to a unionization drive, marking a significant moment in...
Why is there still a technician shortage and what are industry...
The lack of qualified technicians is an ever-present issue for most dealerships. By next year, this shortfall is projected to increase to 642,000 open...
