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Whe­n stress increases, productivity declines significantly, and the risk of developing he­alth issues like anxiety and de­pression rises.

Managing stress and burnout in the fast-paced retail automotive industry

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The automotive­ retail industry is a dynamic and ever-e­volving sector that poses unique challenges for its professionals. From continuous customer interactions to meeting sales...
Fixed operations service advisors should prioritize establishing trust with customers from the moment they step into the dealership.

Building rapport: the art of systematic and proactive communication for dealership...

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In the WHIRLWIND environment of an automotive dealership service center, service advisors play a pivotal role in fostering positive relationships with customers. OR DO...
Tegan Trejo Martinez, General Manager for the Chicago Northside Toyota in Chicago, Illinois, joins us in an exclusive interview.

40 under 40 Honoree: Tegan Trejo Martinez | Chicago Northside Toyota

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As a testament to embracing opportunities, Tegan Trejo Martinez, General Manager for the Chicago Northside Toyota in Chicago, Illinois, joins us in an exclusive...
Robbie Turner has had an automotive industry odyssey that earned him a nomination for the prestigious CBT News 40 Under 40 Award.

40 under 40 Honoree: Robbie Turner | Turner Chevrolet

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Robbie Turner's automotive industry odyssey is a captivating tale of perseverance, dedication, and family heritage. Hailing from Dallas, Texas, and growing up in Beaumont,...
To understand our current 2024 tax season, we first must go back and remember what laid the foundation for the house we're living in today.

Tax season: the strategic play in a dynamic market

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We are two years removed from the height of the pandemic and the automotive market has never been more volatile than it is now....
CBT News 40 Under 40 Award winner Megan Bush Del Pizzo joins Shyann Malone for an exclusive interview covering her professional journey.

40 under 40 Honoree: Megan Bush Del Pizzo | Tom Bush...

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Megan Bush Del Pizzo is the vice president of the Tom Bush Family of Dealerships in Jacksonville, Florida. A full-time working mother and a...
Toxic employees, despite their success in meeting targets and achieving results, can have a detrimental impact on the dealership's culture.

How to manage high-performing, but toxic employees in fixed operations

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In the dynamic world of automotive dealership fixed operations, the pursuit of excellence is paramount. Dealerships rely on a dedicated team of technicians, service...
As the industry shifts its focus to larger, more expensive vehicles, Hyundai is positioning itself for affordability and practicality.

Opinion | Hyundai boldly bets on sedans: is the OEM a step...

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In a gesture of transparency, I confess that I own one of Audi's quickest sedans. The truth is that I'm biased toward sedans, sportbacks,...
Recruiting for fixed operations is not a one-time effort. Building a talent pipeline ensures that you have a steady stream of top talent.

How dealerships can win the talent war in fixed operations

In an industry as challenging and complex as fixed operations, attracting and retaining top-tier talent is not just a goal—it's a necessity. The landscape...
Beyond the realm of vehicle sales, service departments can harness the power of text blast marketing for additional revenue opportunities.

Revving up engagement: how text message marketing puts dealerships in the...

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In 2024, the world of dealership marketing is witnessing a significant shift. Traditional methods like email marketing are becoming less effective, paving the way...