5 Ways to Communicate With Your Team That Will Actually Get Results


To be a successful manager, you have to learn to communicate with authority—so that your team takes you seriously, respects your leadership, and follows your direction.

Fortunately, learning to be a little more commanding doesn’t take a complete personality 180. You can learn to be more authoritative with a few simple communication techniques—ones that can completely change the way you’re perceived by your team.

1. Use Statements, Not Questions

To avoid becoming an order-spewing manager, you may fall into the trap of phrasing your instructions like questions: “Alex, can you take notes during the team meeting today?” or “Melissa, will you put together a PowerPoint for the client presentation tomorrow?”

On the surface, questions seem less confrontational than direct orders—but in reality, all they do is open you up to excuses .

Because you started with a “can you” or “will you,” your employee can easily answer with a “no,” plus whatever excuse he or she has on hand: “Sorry, I have no time today!” or “I’m not the best choice; I’m really not very good with PowerPoint.”

The better option is to state it directly (e.g., “Alex, I need you to take notes during today’s meeting”), which asserts your authority and provides less room for pushback.

2. Maintain Confidence as You Speak

This may seem like a no-brainer, but to convey authority, you have to speak with confidence —through the very end of every sentence.

The end—that’s the part that can trip you up if you’re not speaking confidently. For example, the beginning of your sentence may start just fine, but when you get to the end, you may raise your voice slightly, turning the thought into a question (e.g., “Hey Kathy, I wanted to check in on the report due on Monday? I’ll need a draft by end of day Friday?). Or, you might quiet down, turning the last few words of your sentence into nothing more than a mumble.

Either way, you’ll sound unsure of yourself—which won’t inspire much confidence in the people you’re talking to.

3. Give Clear Directives, Not Suggestions

As a new manager, you may feel like you need to toe the line between being strict enough to be respected, yet laid back enough to be relatable. Often, that can result in your directives coming across more as a suggestion, rather than firm instructions.

Too often, managers will say something like, “Jeff, it’d be great if you could talk to someone in finance to get input for your quarterly report,” which implies that it’s simply something he could choose to do, rather than something you’re directly asking him to do.

Instead, try: “Jeff, please collaborate with someone in the finance department and incorporate his or her feedback into your quarterly report.” Changing just a couple words can make a big difference in how your request comes across. Now, instead of simply a request, you’ve given a clear directive.

To read the entire article on The Muse, click here https://www.themuse.com/advice/5-ways-to-communicate-with-your-team-that-will-actually-get-results