15 Tips to Improve your Fixed Ops

Joe Gumm spoke to Jody Devere, CEO of AskPatty.com, about the customer experience in your service drive as well as what inspired her to write “15 Ways to Communicate Better in the Service Drive” for Car Biz Today.

Read 15 Ways to Communicate Better in the Service Drive on page 10 of Car Biz Today Magazine.

Tagsservice fixed ops AskPatty.com Jody Devere Customer Experience

All American Auto Group expands mobile service to strengthen customer loyalty

Jaelyn Campbell - October 27, 2026

The first service appointment can set the tone for a customer's entire relationship with a dealership. Jim Sabino, Fixed Operations Director at All American Auto Group, explains how his team...

CBT Live Fixed-Ops

Growing revenue and customer loyalty through mobile service

Jason Becknell - October 23, 2026

Mobile service can grow well beyond recalls and oil changes when a store commits to building it out. On today’s edition of CBT Live, Jeremy Stephens, Remote Operations Director at Bozard...

CBT Live Fixed-Ops

The new formula for fixed ops success

Cory Coler - October 13, 2026

Your service department is the backbone of your dealership. Through economic ups and downs, changing customer expectations, and new technology, service has stayed a steady source of profit and growth. But...

Fixed-Ops Publishing Partners

What AI means for the future of dealership headcount

Jason Becknell - October 7, 2026

AI will change where dealership employees spend their time more than it will shrink headcount. On today's edition of CBT Live, Todd Smith, CEO of QoreAI and Author of The Intelligent...

CBT Live Fixed-Ops

15 Tips to Improve your Fixed Ops

Joe Gumm spoke to Jody Devere, CEO of AskPatty.com, about the customer experience in your service drive as well as what inspired her to write “15 Ways to Communicate Better in the Service Drive” for Car Biz Today.

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