In an industry where innovation meets expectation, UpdatePromise has emerged time and time again as the leader in redefining the Fixed Operations (Fixed Ops) experience. From cutting-edge technology to unparalleled dealer support, UpdatePromise has become synonymous with streamlining processes, building trust, and delivering results.
What sets UpdatePromise apart isn’t just its advanced, all-in-one platform—but its commitment to the people and processes that make Fixed Ops thrive. It’s no wonder that more and more OEMs—like Toyota, Lexus, Hyundai, and Genesis—are placing their trust in UpdatePromise to elevate the service experience. But this growing OEM reliance isn’t the story—it’s the result of what truly defines UpdatePromise: unwavering dedication to dealership success.
The UpdatePromise Difference
At the heart of UpdatePromise’s success is its holistic approach to Fixed Ops. By digitizing every step of the consumer experience—from online scheduling and tablet-based vehicle check-ins to media-rich Multi-Point Inspections (MPIs) and mobile payments—the platform empowers dealerships to operate more efficiently while delivering a transparent, seamless experience to their customers.
Key features of the platform include:
- Harmony AI: Simplifying the appointment and two-communication process for both the dealership and their customers.
- Tablet-Based Vehicle Check-Ins: Transitioning the service drive from podiums to mobile, modern check-in processes that customers prefer and appreciate.
- Media-Rich MPIs: Increasing service approvals by building trust through productive and helpful video and photo recommendations.
- PromisePay Merchant Services: Providing frictionless payment options for the ultimate convenience and holistic approach.
👉 Learn how UpdatePromise can simplify your Fixed Ops process—Schedule a demo today.
The UpdatePromise Experience at NADA 2025
UpdatePromise will be at NADA 2025 in New Orleans, January 23–26—but not on the
crowded expo floor. Instead, we’re hosting exclusive dealer strategy sessions just steps
away from the convention center. Join us for realistic feedback, actionable takeaways,
and an engaging, collaborative atmosphere designed to help your dealership thrive.
Don’t miss our kickoff afterparty on January 24, 5–11 PM at Mardi Gras World, and fuel
up the next morning with a hangover cure… breakfast at The Lola Hotel conveniently
located across the street from the convention center.

More Than Technology—It’s About People
While UpdatePromise’s technology is revolutionary, its greatest strength lies in its people. From day one, UpdatePromise has placed dealers at the center of everything it does, creating an ecosystem of support, training, and personalized implementation to ensure success at every level.

The Hands-On Difference
The company’s setup and training teams are the unsung heroes behind its rapid growth. From the initial kickoff call to on-site change management sessions, UpdatePromise ensures every detail—like Service Price Guides, labor capacities, and team workflows—is configured for success. Dedicated representatives work closely with dealership teams to build excitement, address potential challenges, and prepare them for a smooth transition to the platform.
This step-by-step approach not only eases the adoption process but also ensures a dealership is fully prepared to maximize its investment.
A Culture of Continuous Support
Even after launch, UpdatePromise’s commitment doesn’t stop. Each dealership is paired with a dedicated Client Success Specialist (CSS) who provides ongoing guidance and acts as a trusted partner in achieving long-term results. This personalized support is reinforced by a highly skilled technical support team, available to address any technical issues that may arise. Together, these layers of support ensure that dealerships have the expertise and resources they need at every turn.
This same dedication extends to PromisePay merchant services, where the team goes above and beyond to resolve challenges, even those involving external processors—a level of support few providers can match.
👉 Find out how our dedicated support makes the difference—Book a consultation
What Dealers Are Saying About UpdatePromise
“The transition has been seamless, and the user-friendly interface has already made a positive impact on our workflow. Our Advisors, Techs, and Parts Department appreciates the thoughtful layout and easy navigation, which has significantly improved our efficiency. Our client’s love all the communication and transparency! The support from your team throughout the implementation process was outstanding, addressing any concerns we had with promptness and professionalism. Thank you for your dedication to providing an exceptional product”
– Tony DeLeonibus, Service & Parts Director | Jim Shorkey Auto Group
“Since we have been on our own for a little over a week, we do not feel abandoned, like other vendors have done to us, we have been receiving full support since launch! We are very happy to see what we can do with UpdatePromise and we believe that our success can be attributed to the team of people that work at UpdatePromise, from the sales, to onboarding/installation and then after. We feel like we matter, and we are not just an account number.”
– Paige Fox, Vice President | Fox Auto Team
OEMs Rely on UpdatePromise—and Here’s Why
The growing trust from OEMs is a testament to the transformative impact of UpdatePromise. Brands like Toyota, Lexus, Hyundai, and Genesis are partnering with UpdatePromise because it delivers where it matters most—at the intersection of technology, trust, and training.
- Proven Results: OEMs recognize that UpdatePromise drives tangible results for dealerships, including higher approval rates, increased efficiency, and greater customer satisfaction.
- Comprehensive Solutions: With an all-in-one platform, UpdatePromise simplifies the complex Fixed Ops ecosystem, making it easier for dealerships to succeed.
- Commitment to Excellence: From implementation to daily operations, the company’s dealer-first philosophy ensures that every dealership is supported every step of the way.
👉 Explore leading OEMs that trust UpdatePromise
A Testament to Continued Growth
The reliance of major OEMs is just one indicator of UpdatePromise’s continued success. The true driver behind its growth is the company’s relentless focus on innovation, its dedication to the success of its dealers, and its vision for what Fixed Ops can and should be.
Dealerships that partner with UpdatePromise aren’t just adopting a product—they’re joining a movement to transform Fixed Ops into a seamless, efficient, and customer-focused experience.
👉 See how UpdatePromise can help your dealership thrive—Schedule a demo today.