TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


Tips & Training

f&i manager

Getting the F&I Manager Involved

- December 23, 2019
 On today's Tip of the Day, Becky Chernek talks about the benefits of bringing in an F&I Manager in order to get a second opinion on a deal before finalizing...
sales process

What’s Bogging Down Your Sales Process?

- December 19, 2019
Most customers probably aren't ready to complete their car buying journey online, but they are trying to save time. On today's Tip of the Day, Glenn Pasch asks you to...
strategy

The CAPI Strategy: Built to Help You Win

- December 18, 2019
 Are you wondering what to do next? What can you do this month that you didn't do last? Cory Mosley has a strategy built to help you win in today's Tip...
walk around

What to Say When Customers Say, “We Just Want to Walk Around by Ourselves”

- December 17, 2019
On today's Tip of the Day, David Lewis of David Lewis & Associates shows you how to lower your customers' defensive posture and improve the customer experience. David also tells...
Fear

Don’t Let Fear and Worry Take The Driver’s Seat

- December 16, 2019
 Fear and worry are two ways you can get yourself into situations that will not support your dealership. In today's Tip of The Day, Mark Tewart shares a tick that...
salespeople

Preparing Your Salespeople to Communicate Virtually

- December 10, 2019
On today's Tip of the Day, Glenn Pasch talks about the "virtual showroom" and how you should be preparing your salespeople and/or your BDC to communicate with the customer as...
customers call

Two Reasons Why Customers Call Your Dealership

- December 6, 2019
 Ever had a situation where you called a 1-800 number and didn’t like the way the call was handled? David Lewis of David Lewis & Associates suggests doing several things...
turnover costs

Attracting and Retaining Good Employees

- November 29, 2019
Employee turnover costs your dealership a lot in terms of production and lost revenue. Want to improve by attracting the top employees? Glenn has three things to focus on. VIDEO TRANSCRIPT: It's...
social media

Stop Running from Social Media

- November 28, 2019
 Your best friend Bob just bought his son a truck...from the dealership down the street. Don’t be mad at Bob that he didn’t buy a truck from you. It’s likely...
self-esteem

Ego vs. Self-Esteem

- November 27, 2019
Mark addresses the difference between ego and self-esteem... two things you need to be good at for everything, especially when selling vehicles. You could find all of our tips from our...


CBT News
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