How training new hires impacts your bottom line
We all know service revenue is important to a dealership's bottom line, especially now in what some are calling a "plateau" in new car sales. The stats that show the...
TSLA399.95011.05%
GM81.7203.67%
F12.8650.425%
RIVN17.1350.2451%
CYD43.1600.8381%
HMC24.9950.635%
TM217.8504.99%
CVNA387.10024.86%
PAG161.1605.14%
LAD282.5207.65%
AN207.3109.02%
GPI348.18012.69999%
ABG210.8306.74%
SAH70.3202.95%
TSLA399.95011.05%
GM81.7203.67%
F12.8650.425%
RIVN17.1350.2451%
CYD43.1600.8381%
HMC24.9950.635%
TM217.8504.99%
CVNA387.10024.86%
PAG161.1605.14%
LAD282.5207.65%
AN207.3109.02%
GPI348.18012.69999%
ABG210.8306.74%
SAH70.3202.95%
TSLA399.95011.05%
GM81.7203.67%
F12.8650.425%
RIVN17.1350.2451%
CYD43.1600.8381%
HMC24.9950.635%
TM217.8504.99%
CVNA387.10024.86%
PAG161.1605.14%
LAD282.5207.65%
AN207.3109.02%
GPI348.18012.69999%
ABG210.8306.74%
SAH70.3202.95%
Weekly Tune-up
Service Drive: Are you Talking in Terms the Customer Understands?
If you have ever been on a computer support call with someone who is totally immersed in the world of technology and is speaking in what seems like a foreign...
Creating the Best Customer Experience | 5 Ways Leaders Strengthen And Prepare Their Teams For Change | Hiring Outside the Auto Industry | Are you Talking in Terms the Customer Understands?
On today's CBT Newscast for Wednesday, May 31, 2017:
Elise Kephart: Creating the Best Experience for Customers
Joe sits down with leads/follow-up expert Elise Kephart as she offers her expertise on creating...
What a Diagnostic Fee Actually Costs You
On this week's edition of the Weekly Tune-Up, Becky Nixon talks about diagnostic fees and what they actually cost you in your service department.
Whenever we think about ways to promote...
How to Create Value in Your Fixed-Ops Selling Process
On this week's edition of the Weekly Tune-Up, Becky Nixon goes over how sending a video to your customers could be more beneficial than a photo or email and discusses other...
Making the Most of Your Service Drive – Interview with Frank Ferrara, Automotive CX Summit Speaker
CBT's Jim Fitzpatrick sits down with Frank Ferrara, Former Executive VP of Customer Satisfaction at Hyundai Motor America, to discuss Frank's upcoming talk at the Automotive CX Summit. Frank's talk...
Understanding the Needs of Female Customers
Women made up more than 65% of customers coming into our service departments in 2016 and they are more likely to be loyal to the dealership where they purchased their...
Is Your Express Service Actually Express?
Today Becky talks about Express Service as a way to build growth in your service departments numbers and profits. This is a big need today as so many of our...
The CSI Survey
Becky Nixon discusses the CSI Survey and the ways it can be utilized in order to make your dealership better on this week's Weekly Tune-Up.
Overnight BDC: Responding to leads
On this week’s episode of Kain & Company, David welcomes Matthew Belk, CEO BetterCarPeople about the success of the company, the overnight lead business and best practices.
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