Spot Check Processes in the Service Drive Benefit Everyone
Everyday customers come into your Service Drive, we perform routine maintenance for them and/or repair their cars. We may get them in and out in a timely manner and everyone...
TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%
TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%
TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%
Weekly Tune-up
Chuck Bonanno: “Digital presence the only way to attract customers to lots” | Ditch the reactive culture. Proactive achieves results. | Spot Check Processes in the Service Drive Benefit Everyone
On today's CBT Newscast for Monday, August 14th, 2017:
Chuck Bonanno: “Digital presence the only way to attract customers to lots”
Joe talks to Chuck Bonanno, Executive Director of 20 Groups with...
10 ways to grow your Service Drive
Joe sits down with Michael Roppo, Director of Fixed-Ops with Withum, Smith & Brown. Michael and Joe go over how you can improve your fixed-ops department as well as Michael's...
10 ways to grow your Service Drive | Can Your Dealership Bounce Back? | SUVs are Helping to Give Green Vehicles a Comeback
On today's CBT Newscast for Wednesday, July 26th, 2017:
10 ways to grow your Service Drive
Joe sits down with Michael Roppo, Director of Fixed-Ops with Withum, Smith & Brown. Michael and...
How training new hires impacts your bottom line
We all know service revenue is important to a dealership's bottom line, especially now in what some are calling a "plateau" in new car sales. The stats that show the...
Service Drive: Are you Talking in Terms the Customer Understands?
If you have ever been on a computer support call with someone who is totally immersed in the world of technology and is speaking in what seems like a foreign...
Creating the Best Customer Experience | 5 Ways Leaders Strengthen And Prepare Their Teams For Change | Hiring Outside the Auto Industry | Are you Talking in Terms the Customer Understands?
On today's CBT Newscast for Wednesday, May 31, 2017:
Elise Kephart: Creating the Best Experience for Customers
Joe sits down with leads/follow-up expert Elise Kephart as she offers her expertise on creating...
What a Diagnostic Fee Actually Costs You
On this week's edition of the Weekly Tune-Up, Becky Nixon talks about diagnostic fees and what they actually cost you in your service department.
Whenever we think about ways to promote...
How to Create Value in Your Fixed-Ops Selling Process
On this week's edition of the Weekly Tune-Up, Becky Nixon goes over how sending a video to your customers could be more beneficial than a photo or email and discusses other...
Making the Most of Your Service Drive – Interview with Frank Ferrara, Automotive CX Summit Speaker
CBT's Jim Fitzpatrick sits down with Frank Ferrara, Former Executive VP of Customer Satisfaction at Hyundai Motor America, to discuss Frank's upcoming talk at the Automotive CX Summit. Frank's talk...
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