How to Entice More Service Drive Customers with Targeted Messages
You can make money with coupons with the right customer messaging and targeted marketing. It is easier to learn than it sounds. if you give the right coupon (the right...
TSLA401.99013.09%
GM81.3403.29%
F12.8850.445%
RIVN17.1750.285%
CYD43.1200.7981%
HMC25.0250.665%
TM217.7954.935%
CVNA385.27023.03011%
PAG161.0405.02%
LAD281.7906.92%
AN207.6709.38%
GPI346.81011.33%
ABG210.1706.08%
SAH70.2402.87%
TSLA401.99013.09%
GM81.3403.29%
F12.8850.445%
RIVN17.1750.285%
CYD43.1200.7981%
HMC25.0250.665%
TM217.7954.935%
CVNA385.27023.03011%
PAG161.0405.02%
LAD281.7906.92%
AN207.6709.38%
GPI346.81011.33%
ABG210.1706.08%
SAH70.2402.87%
TSLA401.99013.09%
GM81.3403.29%
F12.8850.445%
RIVN17.1750.285%
CYD43.1200.7981%
HMC25.0250.665%
TM217.7954.935%
CVNA385.27023.03011%
PAG161.0405.02%
LAD281.7906.92%
AN207.6709.38%
GPI346.81011.33%
ABG210.1706.08%
SAH70.2402.87%
Weekly Tune-up
Consistency in The Service Drive
Sally Whitesell has spent over two decades providing service advisor training to service departments across the country. Her professional training products have been utilized at dealerships by individuals, service teams,...
7 Specific Skills For Your Service Drive
There are a few common skills that every Service associate can conquer that will intensely expand their relationship skills with customers. I call these “Customer Service Traits of Substance” and...
The Silent Crisis
The silent crisis can take place when there is a lack of clear communication from the leadership level down when it comes to goals you have set for your department...
Handling Service Dept. Phone Calls
Automotive service industry experts estimate that service departments lose 25-35% of their customers every day from unanswered or poorly handled phone calls. In this week's episode of the Weekly Tune-Up,...
Selling more tires in the Service Department
On this week's episode of the Weekly Tune-Up, Becky goes over ways to implement tire sales in your process to maximize profits in your service drive.
Words that Sell Service
Having the right words to say to an 83-year-old man in your service drive that needs to have his alternator replaced might not be that easy. Sally Whitesell, CEO and...
Building Customer Retention
On this week's episode of the Weekly Tune-Up, Becky talks about earning a good reputation one customer at a time and staying consistent in order to retain those customers.
WardsAuto’s Steve Finlay: Customer satisfaction for its own sake misses point
When it comes to customer satisfaction in the service lane, we're starting to see a trend where one automaker tries to top others with certain extras offered to customers. There's...
How Important is the monthly parts reconciliation?
Every dollar that comes through the parts department goes through the dealership's accounting process. So just how important is the monthly parts reconciliation? Becky answers that question and more on...
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