Having the right words to say to an 83-year-old man in your service drive that needs to have his alternator replaced might not be that easy. Sally Whitesell, CEO and...
On this week's episode of the Weekly Tune-Up, Becky talks about earning a good reputation one customer at a time and staying consistent in order to retain those customers.
When it comes to customer satisfaction in the service lane, we're starting to see a trend where one automaker tries to top others with certain extras offered to customers. There's...
Every dollar that comes through the parts department goes through the dealership's accounting process. So just how important is the monthly parts reconciliation? Becky answers that question and more on...
On this week's episode of the Weekly Tune-Up, Becky talks about how the way you handle communication between your departments can have a direct impact on whether or not you...
On today's CBT Newscast for Wednesday, September 6th, 2017:
Are good employees being trained properly on selling great products?
Steve Richards, who is speaking at the upcoming Best Training Day Ever, told...
Technicians have a difficult job. Every tool, every chemical, and every car they touch in a normal day can be a threat to their life and limb, adding in the...
On this week's episode of the Weekly Tune-Up, Becky Nixon presents a few effective steps in your service department that will increase revenue and streamline your operation and process for...
No matter what technology your service drive uses, nothing can replace a human experience. According to Jeff Cowan, President of ProTalk and a speaker at the upcoming "Best Training Day...
Many customers go to secondary maintenance facilities for service on their car nowadays. On this week's installment of the Weekly Tune-Up, Becky explains how keeping up with the times can...