TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%
TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%
TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%


Weekly Tune-up

service drive

Words that Sell Service

- October 11, 2017
Having the right words to say to an 83-year-old man in your service drive that needs to have his alternator replaced might not be that easy. Sally Whitesell, CEO and...
customer retention

Building Customer Retention

- October 10, 2017
On this week's episode of the Weekly Tune-Up, Becky talks about earning a good reputation one customer at a time and staying consistent in order to retain those customers.
customer satisfaction

WardsAuto’s Steve Finlay: Customer satisfaction for its own sake misses point

- October 4, 2017
When it comes to customer satisfaction in the service lane, we're starting to see a trend where one automaker tries to top others with certain extras offered to customers. There's...
parts reconciliation

How Important is the monthly parts reconciliation?

- September 26, 2017
Every dollar that comes through the parts department goes through the dealership's accounting process. So just how important is the monthly parts reconciliation? Becky answers that question and more on...
communication

Internal Communication

- September 12, 2017
On this week's episode of the Weekly Tune-Up, Becky talks about how the way you handle communication between your departments can have a direct impact on whether or not you...
newscast

Are good employees being trained properly? | Selling on the Service Drive | How Dealerships Are Educating A New Generation

- September 6, 2017
On today's CBT Newscast for Wednesday, September 6th, 2017: Are good employees being trained properly on selling great products? Steve Richards, who is speaking at the upcoming Best Training Day Ever, told...
compensation

Technician Compensation Plans – What’s Best for Your Shop?

- September 4, 2017
Technicians have a difficult job. Every tool, every chemical, and every car they touch in a normal day can be a threat to their life and limb, adding in the...
service dept.

How to Increase Revenue and Simplify Your Process in the Service Dept.

- August 29, 2017
On this week's episode of the Weekly Tune-Up, Becky Nixon presents a few effective steps in your service department that will increase revenue and streamline your operation and process for...
fixed-ops

Jeff Cowan: Where your fixed-ops focus should be right now

- August 22, 2017
No matter what technology your service drive uses, nothing can replace a human experience. According to Jeff Cowan, President of ProTalk and a speaker at the upcoming "Best Training Day...
express service

Building growth through express service

- August 15, 2017
Many customers go to secondary maintenance facilities for service on their car nowadays. On this week's installment of the Weekly Tune-Up, Becky explains how keeping up with the times can...


CBT News
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.