Women made up more than 65% of customers coming into our service departments in 2016 and they are more likely to be loyal to the dealership where they purchased their...
Today Becky talks about Express Service as a way to build growth in your service departments numbers and profits. This is a big need today as so many of our...
On this week’s episode of Kain & Company, David welcomes Matthew Belk, CEO BetterCarPeople about the success of the company, the overnight lead business and best practices.
On today's episode of Weekly Tune-up, Becky talks about effective leadership when it comes to Fixed Ops in your dealership.
There is a great difference between a Leader and a Boss....
Spring is in the air and this means an increase in customer traffic in your service department. Good news for most, except those struggling with low or poorly trained technicians....
Steve Munyan, President of Hire the Winners, joins Joe Gumm on today's Weekly Tune-Up to discuss the recruiting and hiring process in your service drive.
Dan Hahn, Fixed-ops specialist at Automotive Development Group chats with Joe about the importance of proper protocol for the multi-point inspection in your fixed-ops department. Dan strongly believes that a...