If your dealership is hoping the last two months of 2017 are just as good or greater than the two months prior, the signs look good. September and October had...
On today's CBT Newscast for Thursday, November 9th, 2017:
How to improve the auction to online process
Say you buy 17 cars a month from auction and you're incurring holding costs at...
On today's CBT Newscast for Wednesday, November 1st, 2017:
Bad data existing in dealerships due to double-entry issues
We all know what good data can do to a dealership's profit, but what...
On today's CBT Newscast for Thursday, October 19th, 2017:
How Facebook Messenger gets around car buying barriers
How do you create a barrier-free car buying experience for customers, especially when everything about...
On today's CBT Newscast for Wednesday, October 4th, 2017:
WardsAuto's Steve Finlay: Customer satisfaction for its own sake misses point
When it comes to customer satisfaction in the service lane, we're starting...
When it comes to customer satisfaction in the service lane, we're starting to see a trend where one automaker tries to top others with certain extras offered to customers. There's...
Brian Allan of Galpin Motors, which includes the world’s top-selling Ford dealership, offers reasons he’s optimistic about the auto-retailing business despite softening sales.
He says it’s easy to get caught up in news...
Elgie Bright educates dealership principals and managers of the future.
He heads the automotive marketing and management department at Northwood University in Midland, MI. Many Northwood graduates work in auto-retailing, including...
On today's CBT Newscast for Tuesday, August 15th, 2017:
AutoNation's Mike Jackson talks about the shift to used cars
Positive economic indicators are signs that consumer confidence is up and businesses are...
If you look at trends over the last two years, September has been a very good month. On top of that, this year, we have an extra weekend in September....