Glenn gets this question from dealers all the time about who owns your store’s marketing. Is it a third party, an agency, or the employee who was hired to do...
How committed are you to your customer, especially those that don’t end up buying at your dealership? Grant explains why 14 contacts (through phone, text, email) in the first ten...
Is your manager helping you? Despite how hard you work throughout each step of the car-buying process, David suggest getting the manager involved on today's Tip of the Day.
When was the last time you audited or assessed your engagement strategy? No matter how effective it is, Cory explains how reevaluating it on a regular basis can improve your...
We have processes for everything, but does your dealership have a process when there is a conflict between your staff? Glenn explains why writing a process helps adjust to whatever...