Wednesday, November 25, 2020
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employees

How to develop employees if you cannot promote them during COVID-19

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Considering all the ways the COVID-19 pandemic is likely impacting your dealership, it may be a stretch to think about offering a promotion to your all-star staff members. It may not be in the front of your mind, but it is crucial to think of ways to continue developing and building your workforce. While the […]
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F&I

3 ways data analytics can help your F&I staff

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As the markets start waking up from their COVID-19 slowdown, F&I departments are also trying to get back in the groove they were in before all of this started in March. It’s a challenge, especially for the stores that may have had to lay off staff to save money. Part of the ramp-up challenge is […]
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service

How Dealers Can Streamline Pickup and Drop-off for Service

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The effect of the novel coronavirus has yet to recede in the United States, and the overall consumer sentiment among Americans is split between anxious and confident. In addition to fear over job security, anxiety regarding personal and family health stay steady. For car owners whose vehicles require maintenance or repairs, this week’s Deloitte State […]
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F&I

How F&I Can Benefit from a Little Positivity and a Return...

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The headlines all throughout the media and even the industry trade publications all seem to be negative when it comes to the state of auto sales. Bad news all the way around. Sales are slow. Wholesale prices have bottomed out in the used car segment. Franchises are running out of inventory because many of the […]
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COVID-19

Expectations for Standardized Dealership Safety After COVID-19

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While the global coronavirus pandemic has shuttered many businesses for the past couple of months, there are also changes being made to the way active companies are actually doing business, too. Many car dealerships and showrooms were ordered to close at the outbreak of the pandemic, but in mid-April, federal guidelines were adjusted and deemed […]
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F&I

F&I Can Use the COVID-19 Slowdown to Polish Their Skills

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We are truly living in unprecedented times. Just a month ago, few were talking about wearing masks in public or wondering when the federal relief check would be hitting their bank account. It seems like a world away now with the spread of the COVID-19 virus throughout the US taking thousands of lives and potentially […]
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customers

How to Excel at Offering an Exceptional Customer Experience During COVID-19

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Like many other businesses, dealership owners now have the task of keeping customers engaged while also accounting for their safety during this COVID-19 crisis. Years from now, customers will remember the companies who were able to creatively meet their needs successfully while also being a source of support during this challenging time. As a result, […]
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F&I

A Look at Changes Coming to F&I in 2020

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A new decade is here and with it, a lot of speculation on what the state of the auto industry will look like in 2020 and beyond.  Most of the experts focus on the dealership and car buying changes but it’s worth taking a look at how those shifts could affect the F&I department in […]
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in the dark

Keep ’em in the Dark!

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For years now, we’ve been operating under the dangerous assumption that keeping our sales staff in the dark will somehow protect the “sacred cow.” Dumbing salespeople down and keeping them in the dark was viewed as a benefit, not a disadvantage—a shrewd move on the behalf of dealerships to keep the front-line sales team undereducated […]
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sales satisfaction

Takeaways from J.D. Power’s 2019 U.S. Sales Satisfaction Index Study

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J.D. Power just released its annual Sales Satisfaction Index (SSI) Study, and once again, Porsche has topped the list in sales satisfaction for a luxury brand. This consecutive win marks the company’s fourth title victory in five years. Mercedes Benz and Infinty ranked second and third, respectively. Meanwhile, Buick took home the first prize in […]
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