Tag: staff
Five Ways to Optimize Voicemails and Convert Leads for your Dealership
Contrary to popular belief, phone calls are still a crucial business engagement tool. In fact, according to the 2018 Autotrader Car Buyer Survey, the...
The 5 Personality Traits That Winning Auto Retailers Have
A winning personality. It might sound cliche, but studies have shown that personality is what separates the salespeople at the top from those on...
Surprise and Delight: A Great Customer Service Concept. Or Is It? – Shep Hyken,...
When talking about customer experience, every business owner has probably heard the phrase “surprise and delight your customer”. While this might seem like common...
What Customers Actually Want in the Waiting Room
Wait time is a perceptual thing. Depending on many factors, time can either stretch or contract. When creating your dealership’s waiting room, you want...
Four Free Digital Marketing Training Resources for You and Your Staff
As the famous saying goes “you have to spend money to make money.” This likely applies to all of your business dealings: from hiring...
Finding Your Drive to Succeed
Go to work ready to make a difference for your customers. Don't settle for average. Do you have the drive it takes to succeed...
Moving Smoothly From Greeting the Customer
The first impression your customer has on you can make or break the deal. On this week's episode of On the Mark, Mark Tewart...
Creating a Business Development Culture
On this week's episode of Kain & Co., David Kain talks about why you should create a business development culture at all levels throughout...
How to Evaluate The Value of Your Third-Party Classified Partner
Do auto dealers need third-party classified marketplaces? Brian Pasch discusses how you can evaluate the value of your third-party classified partner on today's episode...
