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in the dark

Keep ’em in the Dark!

For years now, we’ve been operating under the dangerous assumption that keeping our sales staff in the dark will somehow protect the “sacred cow.” Dumbing...
sales satisfaction

Takeaways from J.D. Power’s 2019 U.S. Sales Satisfaction Index Study

J.D. Power just released its annual Sales Satisfaction Index (SSI) Study, and once again, Porsche has topped the list in sales satisfaction for a...

Technology vs. Human Connection: Which One Does Your Dealership Need?

There's no question; technology is a boon to dealerships. Big data, mobile apps, social media--there are countless ways that tech smooths the car buying...

Delivering Convenience and Consistency as Part of the Dealership Experience

Often what makes one dealership stand out from the others is not their product but their service. In today's world of individualized marketing, customers...

Dull F&I Meetings? Here are 4 Ways to Make Them a...

Meetings. Love them or hate them, they are a necessary evil in any business. Dealerships are not immune, and most meetings seem to revolve...

What Does Staff Turnover Actually Cost the Dealership?

If I asked you whether employee turnover was good or bad you would already know that it’s bad.  But there’s a deeper question –...

Five Key Stats and Takeaways from Cox Automotive’s 2019 Dealership Staffing...

On July 23, 2019, Cox Automotive released a study that offers some significant insights into the current and future hiring landscape for dealers. Cox...

How Dealerships Can Help Reduce F&I Burnout

There are few jobs within a dealership that have more inherent stress and burnout than the F&I manager. Back in the ‘stone age’, the...

Making the Connection: Four Ways to Align your Goals

Who are you as a dealership, and what do you stand for? If someone were to ask the above question to one of your...

Why You Should Terminate Underperforming Staff in Your Dealership

Everyone could name someone they work with now that probably shouldn’t have the role they are in. They arrive at work with a chip...