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Dave Cantinvideo

Dave Cantin on COVID-19’s Impact on the Auto Industry

The Effect of COVID-19 on the Buy/Sell Market - Dave Cantin, Dave Cantin GroupAs part of our continuing Coronavirus coverage, we’re pleased to welcome...
customer satisfaction

Customer Satisfaction Increases but Detriments Expected Due to COVID-19

Earlier this month, J.D. Power released its 2020 Customer Service Index (CSI) Study, which found that customer satisfaction has risen for the fifth year...
Ryan Kerriganvideo

Ryan Kerrigan Discusses the Canceled Asbury Acquisition and More Ways COVID-19 Has Affected the...

  As part of our ongoing Coronavirus coverage, we’re pleased to welcome back Ryan Kerrigan, buy-sell expert and Managing Director at Kerrigan Advisors. In this...
DealerPRO Trainingvideo

DealerPRO Training Launches Online Forum to Remain Focused on Fixed-Ops Today

In week #1 of DealerPRO Training's Fixed-ops Management and Leadership online forum, Dealer Development Manager Kristin Williams, along with dealers and fixed-ops professionals, tackled...
COVID-19video

Will COVID-19 Change Auto Retailing for Good? – Doug Stephens, Retail Prophet

  As part of our ongoing Coronavirus coverage, we’re pleased to welcome Doug Stephens, Founder and President of Retail Prophet and author of "Reengineering Retail:...

Selling Your Customer’s Story to the Bank

Some dealerships like to cut corners in order to get a customer approved by the lender. On this week's episode of F&I Today, Becky...

March Kerrigan Report: How will COVID-19 Affect Dealership Earnings for the...

Welcome to the Kerrigan Advisors Market Update with Jim Fitzpatrick and Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors. In this segment, Erin...

The Importance of Confirming Appointments

On this week's episode of Kain & Co., David Kain talks about confirming appointments with your ptoential customers in order to move to the...

Are You Presenting Your Menu the Right Way?

On this week's episode of F&I Today, industry expert Becky Chernek explains how consistent product pricing and offering your full F&I menu to all...