Monday, December 6, 2021
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service

Eliminate This Big (And Expensive) Time-Waster in Your Service Department

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Time Really is Money Years ago, I took a job as a technician for a dealer that had 22 techs. The first time I took a work order to the parts department to get prices for an estimate was a shock. There was a 20-minute wait just to hand the paperwork to a parts person. […]
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newscast

Which employee is most responsible for your phone processes? |...

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On today’s CBT Newscast for Friday, June 16th, 2017: The dealership employee most responsible for your phone processes True or False: The most important person at a dealership (when it comes to handling phone calls) is the receptionist. Hear what Mike Haeg had to say when we asked him the same question. Watch Now A Formula […]
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customers

Getting Customers Into the Dealership

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When you sell a customer some sort of package or maintenance, David says to make sure you do this one thing…in order to keep the customer coming back.
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customer

Being Able to Understand the Customer

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One area that makes a service department successful is being able to understand the customer. David explains why on today’s Service Tip of the Day brought to you by Revolution Parts.  
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newscast

Are trucks and SUVs still popular? | Productivity Lessons From...

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On today’s CBT Newscast for Wednesday, June 7th, 2017: Are trucks and SUVs still as popular as they once were? According to a U.S. news and world report, May is the second best time consumers should buy a vehicle. Obviously, May has come and gone, but that doesn’t mean that the wants and needs of consumers change. […]
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livestreaming

Leverage Livestreaming Video To Convert More Online Shoppers

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 On this week’s episode of Auto Marketing Now, Brian explains how to use livestreaming video in sales and service to engage consumers who visit your website and sell more cars in the digital age.
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dealers

MIT Study: Dealers aren’t keeping up with technological advances

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In a study performed earlier this year, M.I.T.’s Age Lab revealed that the dealership employees researchers spoke with “were woefully unprepared to educate prospective buyers about safety technology and automated driver assistance programs like crash-avoidance, lane-keeping adaptive cruise control and blind spot monitoring.” Kristin Kolodge, Executive Director of Driver Interaction and HMI Research for J.D. […]
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fixed-ops

What a Diagnostic Fee Actually Costs You

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On this week’s edition of the Weekly Tune-Up, Becky Nixon talks about diagnostic fees and what they actually cost you in your service department. Whenever we think about ways to promote our service departments or have a marketing campaign to bring in new customers we almost always go for the cheap oil change option don’t […]
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newscast

Galpin Motors’ Formula for Success | 3 Strategies for Getting the...

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  On today's CBT Newscast for Monday, May 15, 2017: Galpin Motors' formula for success starts with founding principles At almost 90 years old, Bert Boeckmann still...
dispatching

Effective Leadership in your Fixed Ops Division

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On today’s episode of Weekly Tune-up, Becky talks about effective leadership when it comes to Fixed Ops in your dealership. There is a great difference between a Leader and a Boss. In the old company paradigm it was common to hear someone say, “Right or wrong the boss is always the boss! Do what you […]
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