Monday, December 6, 2021
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BDC

What to do with an underperforming BDC

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  Joe Gumm sit down with Mark Rikess, President of The Rikess Group to discuss the pros and cons of a BDC department. He reveals that he is anti-BDC for sales but pro-BDC for service. Mark goes on to explain that service BDC could shorten the exchange in the drive, handle low-profit maintenance customers and […]
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CRM AND CUSTOMER LOYALTY

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What do we know about automotive consumers today? They know exactly what they are looking for, how many you have in stock, and how...
Excellent Employees

How to Create Excellent Employees

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We all know the foundation for a great Service, Parts or Body Shop department or any venture really, is excellent employees. But if you are reading this, you’re a Parts, Service, Body Shop manager or other dealership manager who already knows that great employees do not often come ready made. In fact, even in markets […]
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Steve Hall

Steve Hall from NCM on communicating better with your service...

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Steve Hall from NCM Associates on communicating better with your service customers
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Succeeding as a Service Advisor

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It’s All in the Attitude and Your Choices By: Paula Bliss It All Begins Here “Don’t give me that attitude!”  Ever heard that?  Or, “You need an attitude adjustment.” I can’t count the number of times someone has spoken these words to me, and they quite obviously refer to a bad or negative, attitude.  The […]
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How to Establish a Recon Time-to-Market Culture for the New...

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A Time-to-Market culture won’t stick where a GM delegates adoption. By: Dennis McGinn Auto dealers are experiencing sluggishness in the new-car market and off-lease cars are washing ashore into used car departments in increasing waves. Both will dampen profitability and force increasing pressure on fixed operations to cushion the blows. The new normal is upon […]
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Daily Newscast: Consumers vs Sales People

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Why is there pent up demand and how does it impact you? Is your dealership taking advantage of the $40 billion accessories market?...

Recruiting the Next Generation of Service Advisors

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Millennials Want Work/Life Balance and Fairness Treatment By: Adam Wright Every time the word “millennials” is uttered, it’s easy to see the eye rolls and groans from the employers of America.  They are a part of our workforce who were given participation trophies and grew up with a computer in their hands.  But now they […]
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Drive Customer Retention to Your Dealership

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Build Planned Retention Program and Drive Service Volumes If you’re serious about growing customer retention and service sales, perhaps it’s time to put into play a strategy that many dealers point to as a winner – a prepaid maintenance plan, commonly referred to as a PPM. As its name suggests, this retention tool leverages prepaid […]
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A new car service closing the loop to buying

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https://www.cbtnews.com/new-car-service-closing-loop-buying/
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