Why are You Losing Service Business?
If you think back 20-30 years ago, almost every dealership had a body shop. Customers brought their cars to the dealer’s body shop because of the perceived quality of service,...
TSLA367.160-8.07%
GM83.050-0.95%
F12.050-0.05%
RIVN12.950-0.42%
CYD26.570-1.22%
HMC33.4500.12%
TM188.600-0.11%
CVNA57.960-2.43%
PAG194.790-0.88%
LAD281.490-5.29%
AN153.190-2.13%
GPI228.370-3.22%
ABG161.970-2.57%
SAH60.050-1.01%
TSLA367.160-8.07%
GM83.050-0.95%
F12.050-0.05%
RIVN12.950-0.42%
CYD26.570-1.22%
HMC33.4500.12%
TM188.600-0.11%
CVNA57.960-2.43%
PAG194.790-0.88%
LAD281.490-5.29%
AN153.190-2.13%
GPI228.370-3.22%
ABG161.970-2.57%
SAH60.050-1.01%
TSLA367.160-8.07%
GM83.050-0.95%
F12.050-0.05%
RIVN12.950-0.42%
CYD26.570-1.22%
HMC33.4500.12%
TM188.600-0.11%
CVNA57.960-2.43%
PAG194.790-0.88%
LAD281.490-5.29%
AN153.190-2.13%
GPI228.370-3.22%
ABG161.970-2.57%
SAH60.050-1.01%
service
Why Dealers Should Be Maximizing Their Dollars Per Unit In Operations
Scot Eisenfelder, Chief Executive Officer and Executive Chairman of Affintiv Inc., explains how the auto industry is becoming more of a razor blade business than ever before and why dealers...
5 Easy (And Cheap) Ways to Increase Your Service Department’s CSI Score
The old cliché tells us that ‘Talk is Cheap.’ But every sale in your dealership begins with talk. Likewise, dissatisfied service customers can give you a low CSI rating, not...
Total Customer Connect’s OJ Laos: Tracking Service Repair Orders Online
When customers drop off their cars at your dealership for service, they often feel as if their leaving one of their children with you. They want to know what's going...
How to drive profitable growth in the service bay
Right now, there are more than 250 million gasoline engines on the road. Over the next 10 years, another 80 to 100 million will be added. We're not going to flip...
How to drive profitable growth in the service bay | U.S. getting out of NAFTA will raise price on vehicles | Do cameras belong in dealership F&I offices?
On today's CBT Newscast for Monday, January 15th, 2018:
How to drive profitable growth in the service bay
Right now, there are more than 250 million gasoline engines on the road. Over...
Departure Thank You Gifts in the Service Drive
Of all the virtues in life, gratitude could probably be considered the mother of them all. Think about it. Gratitude is the humility to recognize that we are not alone...
Is Service Employee Churn Killing Car Sales?
The NADA 2016 Dealership Workforce Study tells the story. On average, the service advisor turnover rate annually is 39 percent. That’s roughly two in five service advisors every year. While...
Techs: Job Satisfaction Equals Increased Service Revenues
It is no secret that recruiting and training service technicians is expensive. Tech turnover can cost a dealership money in many ways, including recruiting and training expenses, mistakes due to...
Two Service Department Metrics You Need – But Probably Don’t Have
Managing a service department by looking only at your monthly financial reports can be like driving a car with your eyes closed. You don’t see the real numbers that determine...
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