TSLA396.2777.37701%
GM81.6403.59%
F12.9550.5145%
RIVN17.3500.46%
CYD42.4700.1481%
HMC25.2150.855%
TM217.3204.46%
CVNA391.00028.76%
PAG162.2906.27%
LAD288.66013.79%
AN207.9809.69%
GPI351.59016.11%
ABG214.09510.005%
SAH70.6003.23%
TSLA396.2777.37701%
GM81.6403.59%
F12.9550.5145%
RIVN17.3500.46%
CYD42.4700.1481%
HMC25.2150.855%
TM217.3204.46%
CVNA391.00028.76%
PAG162.2906.27%
LAD288.66013.79%
AN207.9809.69%
GPI351.59016.11%
ABG214.09510.005%
SAH70.6003.23%
TSLA396.2777.37701%
GM81.6403.59%
F12.9550.5145%
RIVN17.3500.46%
CYD42.4700.1481%
HMC25.2150.855%
TM217.3204.46%
CVNA391.00028.76%
PAG162.2906.27%
LAD288.66013.79%
AN207.9809.69%
GPI351.59016.11%
ABG214.09510.005%
SAH70.6003.23%


service

Operations

Why Dealers Should Be Maximizing Their Dollars Per Unit In Operations

- March 27, 2018
Scot Eisenfelder, Chief Executive Officer and Executive Chairman of Affintiv Inc., explains how the auto industry is becoming more of a razor blade business than ever before and why dealers...
Daily Automotive News Featured
CSI score

5 Easy (And Cheap) Ways to Increase Your Service Department’s CSI Score

- January 23, 2018
The old cliché tells us that ‘Talk is Cheap.’ But every sale in your dealership begins with talk. Likewise, dissatisfied service customers can give you a low CSI rating, not...
Sales & Marketing Fixed-Ops
customers

Total Customer Connect’s OJ Laos: Tracking Service Repair Orders Online

- January 19, 2018
  When customers drop off their cars at your dealership for service, they often feel as if their leaving one of their children with you. They want to know what's going...
Fixed-Ops Auto News
service

How to drive profitable growth in the service bay

- January 15, 2018
  Right now, there are more than 250 million gasoline engines on the road. Over the next 10 years, another 80 to 100 million will be added. We're not going to flip...
Fixed-Ops Auto News
newscast

How to drive profitable growth in the service bay | U.S. getting out of NAFTA will raise price on vehicles | Do cameras belong in dealership F&I offices?

- January 15, 2018
  On today's CBT Newscast for Monday, January 15th, 2018: How to drive profitable growth in the service bay Right now, there are more than 250 million gasoline engines on the road. Over...
Daily Newscast
service

Departure Thank You Gifts in the Service Drive

- December 27, 2017
Of all the virtues in life, gratitude could probably be considered the mother of them all. Think about it.  Gratitude is the humility to recognize that we are not alone...
Fixed-Ops Auto News
service

Is Service Employee Churn Killing Car Sales?

- November 7, 2017
The NADA 2016 Dealership Workforce Study tells the story. On average, the service advisor turnover rate annually is 39 percent. That’s roughly two in five service advisors every year. While...
Fixed-Ops Auto News
job satisfaction

Techs: Job Satisfaction Equals Increased Service Revenues

- October 23, 2017
It is no secret that recruiting and training service technicians is expensive. Tech turnover can cost a dealership money in many ways, including recruiting and training expenses, mistakes due to...
Fixed-Ops Auto News
customer retention

Two Service Department Metrics You Need – But Probably Don’t Have

- October 3, 2017
Managing a service department by looking only at your monthly financial reports can be like driving a car with your eyes closed. You don’t see the real numbers that determine...
Fixed-Ops Auto News
commercial customers

How to Attract Commercial Customers to Your Service Department

- October 2, 2017
Commercial service business can be very lucrative for your dealership. Commercial customers tend to be very loyal. They also require service more frequently and spend more money on each visit. ...
Fixed-Ops Auto News

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CBT News
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