In January of 2018, Neal Boudette of the New York Times began a piece he wrote by stating, “The auto industry’s long-running sales party has come to an end.” This...
In the movie “Moneyball.” Brad Pitt’s character, Billy Beane, looks at a longtime Major League Baseball scout and says, “Adapt or die.”
The scout is aggressively challenging Beane, the Oakland A’s...
While transitioning from the outside to the inside, Jonathan recommends changing your invitation to the customer, therefore adding value to the conversation.
Every day vehicles leave your service department still needing repairs and maintenance. Many of the owners would have been happy to purchase the work if only they had been asked....
On today's CBT Newscast for Tuesday, September 5th, 2017:
Why signing bonuses are not enough for keeping service employees
Sometimes dealers have pain points. Sometimes dealers take those pain points to their...
Steve Stauning, CEO/Founder of stevestauning.com delivers critical sales, leadership, customer service and general management training in bite-sized nuggets designed to help you and your team reach your potential. What makes Steve...
The average new vehicle transaction price will hit an all-time high in 2016 at $34,077 per vehicle, a 2.7 percent increase from 2015 and a 12.6 percent increase from 2011,...
Spend Time and Money on Cars that Aren’t Selling Themselves
By: Dennis Galbraith
Auto dealers are awash in marketing options promising to sell more vehicles with less investment. Frankly, it’s no secret among...
Spend Time and Money on Cars that Aren’t Selling Themselves
By: Dennis Galbraith
Auto dealers are awash in marketing options promising to sell more vehicles with less investment. Frankly, it’s no secret among...
Going Against the Tide
Dishon Putz got tired of selling cars.
Oh, he liked the dealership business (he’s still in it) and enjoyed watching customers drive away in their newly purchased automobiles...