Okay, perhaps you won’t die, but can we all agree it’s finally time to drastically shorten the old-school road-to-the-sale and truly improve the customer’s buying experience?
In Ernest Hemingway’s 1926 novel,...
Depending on who you talk to, there are two processes dealership salespeople have when it comes to communication: phone calls and emails. Some are actually good at both because they're...
On today's CBT Newscast for Wednesday, August 30th, 2017:
Why phones & emails are still relevant for success
Depending on who you talk to, there are two processes dealership salespeople have when...
In an interview with CNBC, AutoNation's Mike Jackson spoke on the recent events in Houston, TX and the impact Hurricane Harvey has had on the auto industry.
To donate to the...
In this interview with CBT's Joe Gumm, Roshelle Salinas of the Houston Auto Dealers Association (HADA) speaks on the impact that Hurricane Harvey has had on South Texas auto dealers.
To...
NADA Chairman Mark Scarpelli speaks with CBT's Jim Fitzpatrick in this interview covering Hurricane Harvey and the state of dealerships in southeast Texas.
To donate to the NADA's Emergency Relief Fund,...
On today's CBT Newscast for Tuesday, August 29th, 2017:
How much communication should managers have with employees?
When we’re talking about communication in the dealership, some of you might have a manager...
Generally in sales, dealership staff are often looking to find new leads rather than leveraging their current customer base. They’re all wanting to increase the sales of their dealerships, so...
On today's CBT Newscast for Monday, August 28th, 2017:
How prepared are you for the future?
Doug Betts, Senior VP of Global Automotive Operations at J.D. Power, recently told CBT News that...
On today's CBT Newscast for Friday, August 25th, 2017:
GM’s Head of Open Innovation Discusses How Dealers Can Innovate Internally and The Future of Ride Sharing
We asked Ted Graham, Head of...