How to Build a Successful Service BDC Model and Increase Sales | Why You Want Customers to Tell You NO in the Service Drive | Dealers Growing Market Share: What Really Separates Them from the Rest?

CBT News Editorial Team - October 15, 2018

Today on CBTNews.com - Monday, October 15th, 2018: How to Build a Successful Service BDC Model and Increase Sales - Sarah Vantine, Scott Clark Auto Group With almost all car shopping done...

Daily Newscast

The Importance of Showing Customers All The New Car Features

Teresa Jenkins - October 12, 2018

Though it might be one of the most poorly performed and neglected parts of the vehicle sales process, performing a good vehicle walk-around is a vital step. This step allows...

Sales & Marketing Articles

Shep Hyken: Creating a More Convenient Customer Experience | Steve Stauning: Treat Every Up as a Qualified Buyer | Shay Foley: New Challenges For Today’s F&I Manager

CBT News Editorial Team - October 12, 2018

CBT News Week In Review for Friday, October 12th, 2018: New Challenges For Today's F&I Manager and How to Win Against Them - Shay Foley On today's edition of CBT News, Jim Fitzpatrick...

Daily Newscast Headlines

The Advantages of Selling Beyond the F&I Menu at Your Dealership

Kristine Cain - October 11, 2018

Back in the 1990’s, menu selling was becoming an accepted way to make it easier for the F&I managers to be able to present all of their products all at...

Sales & Marketing F&I

Disrupt the Competition by Creating a More Convenient Customer Experience – Shep Hyken | Great Customer Experience Means Consistent Customer Service | Selling Beyond the F&I Menu

CBT News Editorial Team - October 11, 2018

Today on CBTNews.com - Thursday, October 11th, 2018: Disrupt the Competition by Creating a More Convenient Customer Experience - Shep Hyken, NYT Best-Selling Author As we all know, providing an excellent customer...

Daily Newscast

Use These 6 Tips to Treat Every Caller Like Royalty

Mike Haeg - October 10, 2018

Here’s a simple, but important truth: Your customer service experience starts the moment someone picks up the phone and dials your dealership. Sure, they browsed your awesome website. Yes, they...

Sales & Marketing Articles

Assumptive Selling: Treat Every Up as a Qualified Buyer – Steve Stauning

CBT News Editorial Team - October 10, 2018

Every dealer wants to see their sales improve without having to spend more money on generating new leads, and that means making the most of every customer experience that comes...

Sales & Marketing Featured

Assumptive Selling: Treat Every Up as a Qualified Buyer | How to Avoid These Five Marketing Pitfalls at Your Dealership | Use These 6 Tips to Treat Every Caller Like Royalty

CBT News Editorial Team - October 10, 2018

Today on CBTNews.com - Wednesday, October 10th, 2018: Assumptive Selling: Treat Every Up as a Qualified Buyer - Steve Stauning Every dealer wants to see their sales improve without having to spend...

Daily Newscast

Auto Sales Down Slightly; September’s Winners and Losers | How to Keep Your Digital Vendors in Check | Deloitte Insights: Digital Technology Can Improve Dealership Experiences

CBT News Editorial Team - October 9, 2018

Today on CBTNews.com - Tuesday, October 9th, 2018: Auto Sales Down Slightly; September's Winners and Losers - Jeremy Acevedo, Edmunds On today's edition of CBT News, Jim Fitzpatrick chats with Jeremy Acevedo,...

Daily Newscast

New Challenges For Today’s F&I Manager and How to Win Against Them | Studies Show Tariffs Will Lead to Steep Price Increases | How to Create a Competitive Internet Manager/Director Pay Plan

CBT News Editorial Team - October 8, 2018

Today on CBTNews.com - Monday, October 8th, 2018: New Challenges For Today's F&I Manager and How to Win Against Them - Shay Foley On today's edition of CBT News, Jim Fitzpatrick talks with...

Daily Newscast

Retail Automotive

How to Build a Successful Service BDC Model and Increase Sales | Why You Want Customers to Tell You NO in the Service Drive | Dealers Growing Market Share: What Really Separates Them from the Rest?

The Importance of Showing Customers All The New Car Features

Shep Hyken: Creating a More Convenient Customer Experience | Steve Stauning: Treat Every Up as a Qualified Buyer | Shay Foley: New Challenges For Today’s F&I Manager

The Advantages of Selling Beyond the F&I Menu at Your Dealership

Disrupt the Competition by Creating a More Convenient Customer Experience – Shep Hyken | Great Customer Experience Means Consistent Customer Service | Selling Beyond the F&I Menu

Use These 6 Tips to Treat Every Caller Like Royalty

Assumptive Selling: Treat Every Up as a Qualified Buyer – Steve Stauning

Assumptive Selling: Treat Every Up as a Qualified Buyer | How to Avoid These Five Marketing Pitfalls at Your Dealership | Use These 6 Tips to Treat Every Caller Like Royalty

Auto Sales Down Slightly; September’s Winners and Losers | How to Keep Your Digital Vendors in Check | Deloitte Insights: Digital Technology Can Improve Dealership Experiences

New Challenges For Today’s F&I Manager and How to Win Against Them | Studies Show Tariffs Will Lead to Steep Price Increases | How to Create a Competitive Internet Manager/Director Pay Plan

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