The cold call isn’t quite dead yet. In fact, with so many people walking around with their primary phones in their hands all the time, sales calls are seeing a...
Today on CBTNews.com - Tuesday, February 4th, 2020:
How to Create and Retain Loyal Customers for Your Service Drive - Jim Roche, Cox Automotive
Today, we welcome back Jim Roche, Vice President...
HUNTERSVILLE, N.C. (Feb. 1, 2020) — Proactive Dealer Solutions (PDS), The BDC Experts, a North American training and consulting company specializing in conversational intelligence, call handling, and coaching, has rebranded...
The short answer is “yes.” The long answer is “yes, but...” As in, yes, customer rewards programs work, but they often aren’t working up to their potential. This means businesses...
On this week's episode of Straight Talk, David Lewis talks about how to deal with obstacles put in place by the customer and getting them to lower their defenses so...
Today on CBTNews.com - Monday, February 3rd, 2020:
Integrating Your Online Reputation Strategy into Your Dealership's Marketing Plan
In the automotive industry, positive consumer reviews are crucial ways dealers can attract new...
CBT News Week In Review for Friday, January 31st, 2020:
Glenn Pasch on Alleviating Pain Points in Your Customer Journey
Please join us in welcoming back Glenn Pasch, auto marketing expert and...
Today on CBTNews.com - Thursday, January 30th, 2020:
Dale Pollak's New Approach to Greater Profitability in Your Used-Car Department
On today’s show, we’re pleased to welcome Dale Pollak, Founder of vAuto and...
Digital retailing continues to gain ground within the automotive industry. We’ve all seen the news stories sharing the growth of online transactions and new delivery options driven by Carvana, Vroom...
It’s essential to have a strong pitch. But even before you say a word, you’re already sending signals that can make or break a sale. Though often unconscious, our body...