Inside Automotive:
The 3 most vital elements of customer service today with Shep Hyken
Shep Hyken, customer experience expert and New York Times best-selling author, recently released the 2022 Achieving Customer Amazement Study. This study...
Inside Automotive:
AIADA continues fight against union-only EV tax credits
Welcome to another edition of Inside Automotive with Jim Fitzpatrick. Today’s guests are John Connelly, the 2022 Chairman of AIADA and President...
Inside Automotive:
Auto retailers remain healthy in spite of supply chain calamity
Top of mind for many auto retail professionals these days is inventory — where is it and how do we...
Monthly and annual subscription services aren't brand new to the auto world (e.g., SiriusXM radio), but automakers have gradually been expanding vehicle-specific subscriptions for safety, performance, and comfort features. A recent...
Inside Automotive:
Buy/Sell transactions skyrocketed in 2021 indicating more consolidation ahead
On this edition of Inside Automotive, we’re pleased to welcome back Erin Kerrigan, Founder, and Managing Director of Kerrigan Advisors. Today...
Through the first quarter of 2022 and the second half of 2021, new vehicles have been selling with transaction prices higher than MSRP in most instances. For car shoppers expecting...
Inside Automotive:
Why 'your mindset determines your trajectory' - David Meltzer | Sports 1 Marketing
Show me the money! If you’re familiar with this line, chances are you’ve seen the 90’s blockbuster...
Inside Automotive:
The key to managing customer expectations in times of uncertainty
At a time of steep pricing hikes and supply chain issues, how are consumers managing? Today on Inside Automotive, we’re...
Inside Automotive:
Don Reed on how to ignite your auto technicians' productivity
The 2022 NADA Show has come and gone, but we’re still hearing from industry experts and attendees as it was...