The role dealers play in shaping the future of the car business is more essential than ever, but do manufacturers see it that way? On this episode of Inside Automotive,...
Don Hall, president and CEO of the Virginia Automobile Dealers Association, is one of the industry's most recognized thought leaders, often leading the charge to solve problems affecting retailers and...
Dealers understand the importance of excellent customer service more than anyone. But under the influences of technological advancements and financial crises, consumer needs have transformed faster than retailers can accommodate....
The severe lack of auto technicians in the U.S. has prompted a number of initiatives to hire trained mechanics at auto dealerships.
The National Automobile Dealers Association (NADA), National Urban League,...
As February progresses, we will continue to recognize Black automotive dealers and their accomplishments in the business. Jenell Ross, President of Bob Ross Automotive Group, is the first African-American woman...
As technology advances, the auto industry's digital footprint expands. So, How can dealers leverage this to their advantage? Recently, CBT News sat down with Alex Vetter, President and CEO of...
Innovation is key to driving seamless car buying experiences for customers. Recently, at the 2023 NADA Show, CBT News anchor, Jim Fitzpatrick spoke with Aaron Bickart, Executive Vice President and General...
luv,
From automotiveMastermind (aM) CEO Matt Leone's perspective, there are four areas of concern dealers have in 2023: Changing economic conditions, integrating software products, mapping the customer journey, and targeted marketing. At this year's...
The online shopping experience has significantly changed now that customers can buy almost anything they want on any device—making eCommerce engagement paramount to dealership success. This past weekend at the...
Comprehensive risk management extends far beyond insurance and affects nearly every aspect of the dealership. At this year’s NADA Show in Dallas, Texas, CBT News anchor Jim Fitzpatrick caught up...