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Alan Ram

What dealers can do better

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Alan Ram talks to CBT News about why you don’t need more people, you just need your people to do more.
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customer retention

WardsAuto: Customer Retention Comes in Different F&I Packages at Dealerships

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Tire-related protection plans – some of them offered for free – can keep customers coming back to dealerships. “The National Automobile Dealers Assn. shows that every time a customer walks in the door, the visit’s worth on average $240 in repair orders,” says Bill Springer, president of Krex, a provider of services-based retention programs, including […]
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Mark O'Neil

Mark O’Neil’s In-Store “Emotional Roller Coaster”

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The car buying process can be pretty fun. It’s like going to an amusement park and riding a roller coaster with all the ups and downs. At the 2017 NADA/J.D. Power Automotive Forum, Mark O’Neil, COO at Cox Automotive, equated that roller coaster experience with the way customers view the car-buying process now. Watch Mark […]
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millennials

Millennials’ Impact on Retail and Onboarding Strategies – Tom Carney,...

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  Millennials are one of the most unique groups of people we’ve seen in a long time. They’re also one of the most special groups when it comes to impacting your dealership. GMs everywhere are wondering how to not only sell to millennials, but to hire them as well. CBT’s Joe Gumm sat down with […]
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Mike Jackson

Mike Jackson on the Importance of Rural Dealerships

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At the 2017 J.D. Power Automotive Forum in New York City a few weeks ago, Mike Jackson (Chairman and CEO of Autonation) had a one-on-one interview addressing several topics, including, rural dealerships, stair-step programs and customer-satisfaction targets.  Here’s one exchange with Wall Street Journal reporter, Mike Spector. Use this link to watch the full panel […]
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Mike Jackson

Daily Newscast: Progressive pay plans | Mike Jackson on the Importance...

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On Today's CBT Newscast for Thursday April 27, 2017: Attract, Retain, Motivate with Progressive Strategies and Pay Plans In this interview with Jennifer Suzuki, President E-Dealer...
customer trust

Dealers Are Overestimating Trust from Customers

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Joe caught up with Patrick McMullen, Sr. VP Strategy & Innovation at MAXDigital, at the J.D.Power Forum New York to find out more about a recent study conducted on the subject of trust and transparency in dealerships. MAXDigital surveyed 400 U.S. dealers during the 2017 NADA Convention to understand the following: The degree of trust […]
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border tax

The Auto Industry vs. The Border Tax

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The automotive industry is making it clear that it is strongly opposed to the so-called border adjustment tax, saying it would raise the cost of cars and hurt both the industry and customers. As proposed by U.S. House Speaker Paul Ryan and other Republicans, a border adjustment tax would give tax breaks to American companies […]
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New-Car Dealership Employment Sets Record in 2016

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NADA.org: TYSONS, Va. (April 13, 2017) – Employment, wages and payroll at U.S. new-car dealerships all continued to rise in 2016, according to a new report released by the National Automobile Dealers Association. In 2016, new-car dealerships directly employed a record 1,131,900 workers, a 2.4% increase from the previous year, according to NADA Data 2016, the […]
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auto sales

NADA Predicts Not-Bad 17.1 Million Year for Auto Sales

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U.S. automakers and their dealers will sell a forecasted 17.1 million light vehicles this year, not a record, yet nothing to beef about either, says Steve Szakaly, chief economist for the National Automobile Dealers Assn. It would come in under 2016’s record-breaking 17.5 million deliveries, but “it’s another year above 17 million,” Szakaly says in […]
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