In a job market where employees have more power than employers, it’s vital for your dealership to have a competitive edge when it comes to hiring and retaining workers. As...
On today's edition of CBT News, Jim Fitzpatrick talks with Shay Foley, F&I Director at Champion Chevrolet of Avon, Indiana to discuss the new challenges for today's F&I manager.
Recently named one of...
Performance management is designed to help managers and employees better work together to achieve organizational goals. Successful performance management starts with planning objectives with the employee, then monitoring how well...
Overseeing multiple dealerships with hundreds of employees is certainly not an easy task, and requires precision management. In this segment, Jim Fitzpatrick talks with Jarryd Carver, executive managing partner of...
Joining Jim Fitzpatrick on today's CBT News segment is Mark Tewart, President and CEO of Tewart Enterprises, one of the country's leading automotive training companies, to discuss what dealers should...
Success in your service department relies heavily on teamwork. No single member of the team can perform all of the tasks necessary for a successful customer experience. There are too...
Salespeople… ahh, they grow up so fast, don’t they?
One day they’re young, wide-eyed Green Peas treating every Up like a qualified buyer, selling sixteen out of the gate and hanging...
Sometimes motivation is forced upon us. We are thrust into the Un-comfort Zone. And, whether we sink or swim depends on how we respond to the situation. How do you...
Nick Saban’s attention to detail is legendary.
Whether it’s anecdotes of him challenging his team to get better within days of clinching a national title or how he possesses a laser-like...
One of the most challenging aspects of managing a business is earning employee respect. No matter if you’re new to the dealership or have worked alongside the rest of the...