It is not hard to see how much the workplace has evolved over the years. As generations mature and enter the workforce, the culture of the work environment has changed...
Internationally recognized speaker, author, consultant, and an expert in the area of customer experience, Joseph Michelli, is back on the CBT Automotive Network and this time we talk about employee experience...
When you think of your leadership style, what comes to mind? Through the day-to-day tasks of managing various departments, collaborating with co-workers, ensuring customers have an excellent showroom experience and...
CBT News talks with Shawn Hays, "Your Car Guy", about the importance of good management and its impact on your entire dealership. Shawn has been in the retail automotive industry for...
Joining CBT Automotive News today is Bob Burg, top-producing salesperson, a talented public speaker, and a coauthor of the best selling Go-Giver Books. Bob Burg mentions during his interview with our...
Scott Gunnell, JM&A VP of Field Sales Operation and Strategy, is back to talk about the ever-changing role of F&I managers in your dealership and how to maintain a workforce...
On prior episodes in this series, Tom talked about hiring, recruiting, and training practices as well as maximizing your CRM by managing your client base properly. Today, Tom talks about...
CBT Automotive Network recently caught up with Brain Benstock, GM and VP of Paragon Honda / Paragon Acura, and discussed why it is important that dealers check in regularly on their dealership,...
In many of the dealerships I worked in years ago, there simply were not many female F&I managers. I was the rare exception at two dealer groups and had been...
As a dealer, leader, or manager, you are probably aware that your business could improve. Sometimes dealers, leader managers and business owners want to improve their business, but are not...