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new technicians

On-Boarding New Technicians

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If you have made a new hire, then you are aware that it takes them some time to get to where they contribute to...
loyalty programs

Loyalty and Rewards Programs – What Works & What Doesn’t

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Make the right offer to the right person, at the right time, and you have a sale. It’s a great feeling. But make that same...
Paul Cummings

5 Characteristics to look for when hiring

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In this interview, CBT News' CEO Jim Fitzpatrick chats live with Author and Speaker, Paul Cummings from the kick-off of his book tour for...
employees

Four Ways Automotive Managers Lose Good Employees

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Most People Are Not Happy With Their Jobs Former NFL Head Coach, Tony Dungy once said, “The secret to success is good leadership, and good...
customer retention

Two Service Department Metrics You Need – But Probably Don’t Have

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Managing a service department by looking only at your monthly financial reports can be like driving a car with your eyes closed. You don’t...
complaints

Top 5 Complaints of Dealership Employees and How to Solve Them

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We all know that the dealership world is far from perfect. Like many other industries, dealership employees have many things to complain about. Here...
two-way radios

Improving Communication Across the Dealership

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Communication is the key to so many facets of life. The timing and energy to properly communicate are especially key to smart business acumen...
middle 60

How to Manage the Middle 60

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 On Today’s Tip of the Day, Glenn Pasch explains that most dealerships have a top 20% and a bottom 20% but what do you...
commercial customers

How to Cater to Commercial Customers at Your Dealership

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Commercial vehicle sales and service is big business. From local plumbers to large construction companies to government fleets, they all need vehicles and they...
roundtable

CBT Automotive Roundtable

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CBT's CEO Jim Fitzpatrick sits down with dealers and managers from four high-volume Atlanta area dealerships to discuss the state of the retail auto...