Are you one of the many dealers, GMs and managers who find it difficult to manage your online reputation? There are literally hundreds of places where your customers can go...
If it hasn’t happened already, a car with a plug will show up on your lot sooner rather than later. And, while it’s true that most customers who purchase an...
Assessing Your Dealership’s Risk
Dealership owners face many risks in today’s world. Some of these risks can be covered through traditional commercial insurance policies, such as garage and general liability coverage....
Here are 37 items on women’s New Year’s list when it comes to car dealerships, service visits, and features for 2017. Here’s an opportunity to add some new options to...
A top rated, highly profitable Service Department lives and dies according to how well their Retail Service Processes function. Unfortunately, great intentions, however well thought out, transferred onto a document...
And This Time it’s a Game Changer
By: Jim Ragonda
Back in January of 2014, I wrote in my article The FTC Strikes Again – You Ain’t Seen Nothing Yet that “although...
Income — Income STAYS In!
By: Michael Roppo
We all know that the main areas of income in most dealerships is from new customers, followed to a lesser extent, from returning customers....
Top Honda Dealer Creates Winning Culture
By: Mary Welch
Eric Kahn is a dye-in-the-wool car guy with a blue stocking education and Wall Street credentials. Or he is a C-suite consultant with...
Important Steps For Every Dealership to Take
By: Barry Carter
We see news headlines daily, for instance: “Credit Card Company Suffers Data Breach” or “Personal Information Potentially Compromised at Major Retailer” and...