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5 areas where dealers can communicate better with customers

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About 90% of loyal dealership clients are still going to consider another brand when the time comes to get a new vehicle. Even if...

The best practices for car dealers to spotlight in preparation for...

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The new year is approaching, yet many car dealers are still dealing with the effects of the COVID-19 pandemic. Today on Inside Automotive, we’re...
loyalty

US auto consumers demonstrate lowest brand loyalty in six years

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New car buyers in the United States have had wandering eyes this year. Among those shopping for a new vehicle, brand loyalty dropped to...
car buyers

More car buyers are purchasing vehicles out of state – how...

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Reduced inventories are now the norm for dealerships, both for new and used vehicles. A recent study by Cars.com identified that almost 10% of...
loyal customers

How to Maintain a Close Relationship with Loyal Customers

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In today's Tip of the Day, David Kain gives you some tips on how to maintain a close relationship with loyal customers. VIDEO TRANSCRIPT: Hello. I'm...
loyal customers

Retaining Loyal Customers

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More than 80% of dissatisfied service customers state that they would’ve come back to the dealership for service if someone would’ve paid attention to...