More than 80% of dissatisfied service customers state that they would’ve come back to the dealership for service if someone would’ve paid attention to their concern and made a genuine effort to resolve the issue that they were having. Becky explains how to improve retaining those loyal customers.
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For Ken Cook, building a successful dealership starts with building the people inside it. The Dealer Principal of Cook Chevrolet and Cook Ford in northern Indiana has spent more than...
At Seelye Auto Group, President Mickey Seelye and Vice President of Operations and Partner Stan Qualls believe that building a stronger dealership group starts with the people behind it. With five...
Old-school habits have carried plenty of dealers for decades. Leaning on new-car inventory, paid advertising, outdated sales floor standards, and business as usual all made sense when the model held...
A compelling vision sets the destination for an organization, but execution requires a concrete roadmap to reach the goal. In the latest episode of Lessons in Leadership, Leadership Expert and...