More than 80% of dissatisfied service customers state that they would’ve come back to the dealership for service if someone would’ve paid attention to their concern and made a genuine effort to resolve the issue that they were having. Becky explains how to improve retaining those loyal customers.
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According to leadership expert Dave Anderson, high-performance cultures insist on continuous growth, creating an environment in which employees understand that their development directly impacts both personal value and organizational success.
In...
By fostering open dialogue across all levels, leaders can build high-performing cultures that encourage innovation and engagement, says leadership expert Dave Anderson.
On the latest episode of Lessons in Leadership, Anderson...
High-performing organizations do not separate results from behavior. Leadership expert Dave Anderson says the strongest cultures hold employees equally accountable for achieving performance targets and living the company’s core values.
On...
In high-performance organizations, excuses are met with little tolerance. According to leadership expert Dave Anderson, in high-performance cultures, employees are expected to take responsibility for results.
On the latest episode of...