Tag: fixed ops

As a dealership, you have a unique opportunity to market to your customers. And it’s sitting right there in your dealership. What could that...

Pre-delivery inspections (PDI) are exactly as they sound, a full inspection of a vehicle to assess its readiness for the road. With new vehicles,...

On today's CBT Newscast for Friday, September 15th, 2017: Jessica Caldwell: September is a good time to buy for consumers The National Federation of Independent Businesses...

Every day vehicles leave your service department still needing repairs and maintenance. Many of the owners would have been happy to purchase the work...

On today's CBT Newscast for Wednesday, September 6th, 2017: Are good employees being trained properly on selling great products? Steve Richards, who is speaking at the...

On today's CBT Newscast for Tuesday, September 5th, 2017: Why signing bonuses are not enough for keeping service employees Sometimes dealers have pain points. Sometimes dealers...

Technicians have a difficult job. Every tool, every chemical, and every car they touch in a normal day can be a threat to their...

On today's CBT Newscast for Monday, September 4th, 2017: Speaker and Author Rob Shallenberger on engaging your employees Did you know that on average, 2 out...

On today's CBT Newscast for Thursday, August 31st, 2017: Scarpelli: Monetary relief from NADA is on its way to Texas NADA Chairman Mark Scarpelli talks to...

No matter what technology your service drive uses, nothing can replace a human experience. According to Jeff Cowan, President of ProTalk and a speaker...