TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%
TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%
TSLA391.060-3.4%
GM77.7200.08%
F14.1800%
RIVN17.090-0.71%
CYD44.720-1.15%
HMC28.7700.88%
TM179.7602.84%
CVNA70.6400.05%
PAG204.7504.35%
LAD339.1607.79%
AN209.0005.46%
GPI331.65012.25%
ABG226.6608.23%
SAH102.8103.08%


fixed ops

psychological transference

Psychological Transference in the Service Drive

- July 10, 2018
On today's episode of the Weekly Tune-Up, Becky Nixon goes over the definition of psychological transference and the effect it can have on a service advisor's ability to sell additional...
parts wholesale

The Cost of a Parts Wholesale Business

- July 3, 2018
On this week's episode of the Weekly Tune-Up, Becky Nixon talks about a topic discussed during expense conversations in your parts and service operation: the cost of a parts wholesale...
parts inventory

Parts Inventory and Frozen Capital

- June 26, 2018
On this week's edition of the Weekly Tune-Up, Becky Nixon talks about keeping your capital liquid and your fixed-ops running smoothly while also making all the profit that you can...
accountability

How Can You Bring Accountability Into Your Dealership with Optimal Results

- June 22, 2018
Service Managers, Service Directors and Fixed Operations supervisors everywhere look for the best practices to employ in running a smooth and profitable business. Obtaining and retaining qualified staff is a...
maintenance

The Cost of Being Competitive with Maintenance

- June 12, 2018
  On today's episode of the Weekly Tune-Up, Becky Nixon discusses the costs of being competitive with maintenance products and services in your service department. Video Transcription: Hello again and welcome to this...
comprehensive customer service

What is Comprehensive Customer Service?

- June 5, 2018
We're all aware of how important customer service is. In this episode of the Weekly Tune-Up, Becky Nixon addresses what exactly it means to excel in comprehensive customer service.
fixed-ops

Building Trust in Fixed-Ops

- May 29, 2018
On this week's episode of the Weekly Tune-Up, Becky Nixon shares her insights on how trust in the fixed-ops department can affect the overall success of your dealership.
service bdc

How to Create a Well-Functioning Service BDC

- May 18, 2018
Over the years we have seen huge improvements in the effectiveness of sales department Business Development Centers (BDC’s). With this success, it seems that more and more dealerships are looking...
Service Departments

“We’re Seeing a Turn In Customer Retention and Service Departments Are The Foundation” – Jim Roche

- May 8, 2018
Jim Roche, Xtime's SVP of Marketing & Managed Services and CBT Automotive Network’s Jim Fitzpatrick discuss how many dealerships are missing out on opportunities for potential earnings from not prioritizing their dealership's...
service department

How to Maximize Profits in Your Service Department

- May 8, 2018
Service revenue has its ebbs and flows just like any other department, but it’s typically less exaggerated. The lows don’t swing quite so low and the highs are modest gains....


CBT News
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