Service revenue has its ebbs and flows just like any other department, but it’s typically less exaggerated. The lows don’t swing quite so low and the highs are modest gains....
We all know the auto industry is a fast-paced, cutthroat world. From salespeople to service advisors to service technicians, almost everyone in the dealership expects some sort of incentive for...
Recruiting and training service personnel has been a hot topic of conversation in recent years. Attracting and retaining good talent in your service department is getting harder to do in...
It is no secret that dealership personnel work long hours. The car business is demanding of employees’ time, but it can be equally demanding on relationships and personal life. Because...
The body shop or collision repair industry has slightly diminished, however there are still new shops entering the fray to get their share of the revenue that is out there....
If you think back 20-30 years ago, almost every dealership had a body shop. Customers brought their cars to the dealer’s body shop because of the perceived quality of service,...
A dealership must pursue a course to help their customers sustain their vehicles to the utmost degree of maintenance. This is a service that is expected to benefit the customers...
Today’s hiring market is rough. Attracting and retaining good employees is more difficult than ever. We live in a world of entitlement and fluid change. Employees who aren’t getting exactly...
When a customer comes to your service department with a problem, they expect you to fix it. It is your job. Unfortunately, fixing it right the first time does not...
Remember our 2018 New Year Resolution on how make your dealership more profitable by increasing customer satisfaction and creating more profit retention while lowing the cost of doing business? Good!...