TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%


fixed ops

customer-centric

How to Become More Customer Centric at Your Dealership – Jim Roche, Xtime

- January 4, 2019
The quality of your customer’s overall experience in the service department can have lasting consequences on your dealership; good or bad. In anticipation for this year’s changes in the automotive...
Sales & Marketing Fixed-Ops
service drive

Help Your Fixed-Ops Department Finish Out the Year Strong – Almog Veig, David Lewis & Assoc.

- December 12, 2018
An efficient and well-run service drive is the heart and soul of any dealership. In many ways, it is the most heavily visited department for your customers who are coming...
Fixed-Ops Auto News
budgeting

In 2019, Show Budgeting Solutions to Sell More Retention Product

- December 5, 2018
The median household income in the U.S. is $57,617, according to 2016 U.S. Department of Commerce data. The median references the income level that falls in the middle of all...
Daily Automotive News Auto News
phone

Three Phone Headaches Every Service Manager Should Address

- November 30, 2018
To truly see CSI and revenue go through the roof, your first step is converting the phone from a liability into an asset. Unlike sales, the Service Department has long ignored...
Fixed-Ops Auto News
air filters

The Profit in Cabin Air Filters

- November 9, 2018
In a time when the media often speaks about air pollution and the health benefits of clean air, it is hard to believe that most people, if they are driving...
Fixed-Ops Auto News
costs

How to Cut Costs and Improve Quality in your Service Department

- November 7, 2018
A well-functioning service department is the lifeblood of any dealership. In many ways, it is the face of your dealership that customers experience more frequently than your sales department. There...
Fixed-Ops Auto News
NO

Why you want customers to tell you NO in the Service Drive

- October 15, 2018
Something you’ve probably noticed in your Service Drive; Customers almost never come out and say, “Please upsell me.” What’s more, your clients don’t even know they need what you are...
Fixed-Ops Auto News
pre-qualifying

Greeting Customers Before Pre-Qualifying

- October 2, 2018
Many service advisors have the tendency to pre-qualify customers before they've even made their official greeting. On this week's episode of the Weekly Tune-Up, Becky shares her thoughts on why...
Daily Newscast
teamwork

How to Strengthen the Teamwork Between Service Advisors

- September 28, 2018
Success in your service department relies heavily on teamwork. No single member of the team can perform all of the tasks necessary for a successful customer experience. There are too...
Management & Leadership Sales & Marketing
sales

Increase Vehicle Sales By Using These Tactics in Your Fixed-Ops Department – David Lewis

- September 26, 2018
In this segment, Jim Fitzpatrick talks with David Lewis, CEO and President of David Lewis & Assoc. and discuss the auto industry as it moves into the fourth quarter of 2018. David explains...
Fixed-Ops Auto News

Latest Articles

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Why inventory, service, and sales can't operate as separate experiences anymore
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FTC names the 97 dealerships and groups it warned about deceptive pricing
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FTC names the 97 dealerships and groups it warned about deceptive pricing

Woodhouse Auto Family acquires Ferrari of Denver in Colorado
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Woodhouse Auto Family acquires Ferrari of Denver in Colorado