Consistent Repair Updates Make for a Better Customer Experience
Generally speaking, customers don’t like visiting an auto repair facility. At best it means taking time out of a busy day for routine maintenance, and at worst it means costly...
TSLA348.750-6.06001%
GM86.2700.09%
F13.870-0.08%
RIVN16.070-0.73%
CYD38.210-2.18%
HMC31.8600.53%
TM194.4802.48%
CVNA74.040-0.05%
PAG217.010-0.84%
LAD370.360-0.68%
AN200.0901.34%
GPI263.9501.91%
ABG211.6200.95%
SAH79.6800.39%
TSLA348.750-6.06001%
GM86.2700.09%
F13.870-0.08%
RIVN16.070-0.73%
CYD38.210-2.18%
HMC31.8600.53%
TM194.4802.48%
CVNA74.040-0.05%
PAG217.010-0.84%
LAD370.360-0.68%
AN200.0901.34%
GPI263.9501.91%
ABG211.6200.95%
SAH79.6800.39%
TSLA348.750-6.06001%
GM86.2700.09%
F13.870-0.08%
RIVN16.070-0.73%
CYD38.210-2.18%
HMC31.8600.53%
TM194.4802.48%
CVNA74.040-0.05%
PAG217.010-0.84%
LAD370.360-0.68%
AN200.0901.34%
GPI263.9501.91%
ABG211.6200.95%
SAH79.6800.39%
fixed ops
How Subscription Services Can Create More Predictable Revenue Streams for Your Dealership – Vince Zappa, Clutch Technologies
The buzz surrounding car subscription services in 2018 has continued full speed ahead into 2019. With more millennials looking for alternative vehicle ownership options, and the appeal of not being...
Selling in the Service Drive
On this week's episode of Straight Talk, David Lewis tells you how you can sell more vehicles by selling to customers who dropped off their cars for service.
VIDEO TRANSCRIPT:
Hello again,...
How to Become More Customer Centric at Your Dealership – Jim Roche, Xtime
The quality of your customer’s overall experience in the service department can have lasting consequences on your dealership; good or bad. In anticipation for this year’s changes in the automotive...
Help Your Fixed-Ops Department Finish Out the Year Strong – Almog Veig, David Lewis & Assoc.
An efficient and well-run service drive is the heart and soul of any dealership. In many ways, it is the most heavily visited department for your customers who are coming...
In 2019, Show Budgeting Solutions to Sell More Retention Product
The median household income in the U.S. is $57,617, according to 2016 U.S. Department of Commerce data. The median references the income level that falls in the middle of all...
Three Phone Headaches Every Service Manager Should Address
To truly see CSI and revenue go through the roof, your first step is converting the phone from a liability into an asset.
Unlike sales, the Service Department has long ignored...
The Profit in Cabin Air Filters
In a time when the media often speaks about air pollution and the health benefits of clean air, it is hard to believe that most people, if they are driving...
How to Cut Costs and Improve Quality in your Service Department
A well-functioning service department is the lifeblood of any dealership. In many ways, it is the face of your dealership that customers experience more frequently than your sales department. There...
Why you want customers to tell you NO in the Service Drive
Something you’ve probably noticed in your Service Drive; Customers almost never come out and say, “Please upsell me.” What’s more, your clients don’t even know they need what you are...
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