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parts inventory

Parts Inventory and Frozen Capital

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On this week's edition of the Weekly Tune-Up, Becky Nixon talks about keeping your capital liquid and your fixed-ops running smoothly while also making...
accountability

How Can You Bring Accountability Into Your Dealership with Optimal Results

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Service Managers, Service Directors and Fixed Operations supervisors everywhere look for the best practices to employ in running a smooth and profitable business. Obtaining...
maintenance

The Cost of Being Competitive with Maintenance

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  On today's episode of the Weekly Tune-Up, Becky Nixon discusses the costs of being competitive with maintenance products and services in your service department. Video...
comprehensive customer service

What is Comprehensive Customer Service?

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We're all aware of how important customer service is. In this episode of the Weekly Tune-Up, Becky Nixon addresses what exactly it means to...
fixed-ops

Building Trust in Fixed-Ops

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On this week's episode of the Weekly Tune-Up, Becky Nixon shares her insights on how trust in the fixed-ops department can affect the overall success of...
service bdc

How to Create a Well-Functioning Service BDC

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Over the years we have seen huge improvements in the effectiveness of sales department Business Development Centers (BDC’s). With this success, it seems that...
Service Departments

“We’re Seeing a Turn In Customer Retention and Service Departments Are...

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Jim Roche, Xtime's SVP of Marketing & Managed Services and CBT Automotive Network’s Jim Fitzpatrick discuss how many dealerships are missing out on opportunities for potential...
service department

How to Maximize Profits in Your Service Department

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Service revenue has its ebbs and flows just like any other department, but it’s typically less exaggerated. The lows don’t swing quite so low...
pay plans

Transitioning Employees from Incentive Based Pay Plans to Salary

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We all know the auto industry is a fast-paced, cutthroat world. From salespeople to service advisors to service technicians, almost everyone in the dealership...
service department

Training New Recruits in Your Service Department

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Recruiting and training service personnel has been a hot topic of conversation in recent years. Attracting and retaining good talent in your service department...