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career paths

How Career Path Models Can Curb Employee Turnover in Fixed-Ops –...

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Employee turnover is something every dealership tries to avoid, especially when it comes to your service center. According to a recent study from the...
fixed-ops

Safeguard Growth and Profitability in Your Dealership By Focusing on Fixed-Ops...

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According to a recent report, service departments now comprise 49 percent of a dealership's gross profit. CBT Automotive Network sits down with Jim Roche,...
fixed operations

Service Department Now Makes Up 49% of Your dealership’s Gross Profit

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The automotive industry is always varying, especially as consumer behaviors and the status of the economy continue to shift. The retail market of vehicles...
service advisor

Professional Service Advisor Qualities: A Quick Checklist to See If You...

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A Professional Service Advisor is the person your valued customers have the most contact with at the dealership while getting their cars serviced. It’s...
alignments

How To Sell More Alignments In Your Service Department

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Have your Service Advisors been trained on tire wear?  Becky explains how a well-trained staff could add 20+ alignments a week in today's Tip...
tires

Want to Increase Tire Sales? Here’s How to Do it!

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With Amazon’s recent purchase of the online pharmacy company Pillpack, it is hard to ignore the thought:  is there any industry Amazon founder Jeff...

Who is the Squeaky Wheel?

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  On this week's edition of the Weekly Tune-Up, Becky Nixon explains how to find out who the "squeaky wheel" is in your department and...
service department

The Benefits of Working in the Service Department

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When asked what they want to be when we grow up, you don’t hear a lot of kids exclaiming “I want to work in...
psychological transference

Psychological Transference in the Service Drive

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On today's episode of the Weekly Tune-Up, Becky Nixon goes over the definition of psychological transference and the effect it can have on a...
parts wholesale

The Cost of a Parts Wholesale Business

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On this week's episode of the Weekly Tune-Up, Becky Nixon talks about a topic discussed during expense conversations in your parts and service operation:...