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customer-centric

How to Become More Customer Centric at Your Dealership – Jim...

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The quality of your customer’s overall experience in the service department can have lasting consequences on your dealership; good or bad. In anticipation for...
service drive

Help Your Fixed-Ops Department Finish Out the Year Strong – Almog...

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An efficient and well-run service drive is the heart and soul of any dealership. In many ways, it is the most heavily visited department...
budgeting

In 2019, Show Budgeting Solutions to Sell More Retention Product

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The median household income in the U.S. is $57,617, according to 2016 U.S. Department of Commerce data. The median references the income level that...
phone

Three Phone Headaches Every Service Manager Should Address

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To truly see CSI and revenue go through the roof, your first step is converting the phone from a liability into an asset. Unlike sales,...
air filters

The Profit in Cabin Air Filters

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In a time when the media often speaks about air pollution and the health benefits of clean air, it is hard to believe that...
costs

How to Cut Costs and Improve Quality in your Service Department

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A well-functioning service department is the lifeblood of any dealership. In many ways, it is the face of your dealership that customers experience more...
NO

Why you want customers to tell you NO in the Service...

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Something you’ve probably noticed in your Service Drive; Customers almost never come out and say, “Please upsell me.” What’s more, your clients don’t even...
pre-qualifying

Greeting Customers Before Pre-Qualifying

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Many service advisors have the tendency to pre-qualify customers before they've even made their official greeting. On this week's episode of the Weekly Tune-Up,...
teamwork

How to Strengthen the Teamwork Between Service Advisors

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Success in your service department relies heavily on teamwork. No single member of the team can perform all of the tasks necessary for a...
sales

Increase Vehicle Sales By Using These Tactics in Your Fixed-Ops Department...

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In this segment, Jim Fitzpatrick talks with David Lewis, CEO and President of David Lewis & Assoc. and discuss the auto industry as it moves into...