Chip Walker

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service

Comfort with Fundamentals Makes Decisions on Service Equipment Purchase or Replacement Easier

“It might be time to think about adding to or replacing some of your service equipment. That means being comfortable with the fundamental questions...
LED Exterior Lighting

The Trend Toward Controllable And All-LED Exterior Lighting At Dealerships

Dealers should be aware of the implications and options of these trends. BY CHIP WALKER It was a dark and stormy night. No, really. How...
Dealership Reimaging

What To Expect In A Dealership Reimaging Project

Be prepared for extremely detailed project plans and numerous meetings with reviewers, architects and contractors. BY CHIP WALKER Congratulations! You have made the decision (maybe...
Jim Ellisvideo

CEO Jimmy Ellis Discusses How the Jim Ellis Auto Group Was Prepared for COVID-19...

Online car-buying platforms have become vital resources for dealers across the country. Many dealers believe the focus towards online car shopping and delivery has...
Vince Sheehyvideo

Vince Sheehy Celebrates Sheehy Auto’s Sales and Charitable Initiatives

There are countless lessons to learn during the COVID-19 pandemic. Dealers are learning more in the span of a few months than they might...
Mark Crowleyvideo

Mark Crowley on Leadership During COVID-19: ‘Lean into kindness, generosity, and trust’

Leading a team of employees through a global pandemic was probably not on many dealers' lists of things that could ever happen. However, with...
dealership culturevideo

How Dealership Culture Drives Employee Motivation – Walter Bond

The auto industry has seen some levels of success in the past 90 days, but there is some apprehension about how the industry will...

‘I’m Never Going to Own a Car Again’ NYC Mayor de Blasio Pushes Mass...

“Cars are the past, the future is going to be mass transit, biking, walking…I’m never going to own a car again, I can tell...

Generate More Be-Backs with this Step-by-Step Guide

  Before the age of the internet and smartphones, be-backs were done with voicemails and letters. However, today there is so much technology at a...

Mastering Your Vehicle Service Contract Sales

Listen up, F&I managers: When was the last time you took a long, hard look at your service contract sales? Were you happy with...

Eliminating Your Customers’ Fears

 On this episode of the Saturday Morning Sales Meeting, David Lewis of David Lewis and Associates talks about understanding and eliminating your customers' fears...

June Kerrigan Report: Retail Automotive Bounces Back Strong

After some tumultuous activity, the Kerrigan Index settled down for the month of June. The index was up five percent that month, which means...