Tag: fixed ops
Training New Recruits in Your Service Department
Recruiting and training service personnel has been a hot topic of conversation in recent years. Attracting and retaining good talent in your service department...
Should Your Service Department be Open on Sundays?
It is no secret that dealership personnel work long hours. The car business is demanding of employees’ time, but it can be equally demanding...
Optimizing Profit in the Body Shop
The body shop or collision repair industry has slightly diminished, however there are still new shops entering the fray to get their share of...
Why are You Losing Service Business?
If you think back 20-30 years ago, almost every dealership had a body shop. Customers brought their cars to the dealer’s body shop because...
How to Upsell Preventative Maintenance
A dealership must pursue a course to help their customers sustain their vehicles to the utmost degree of maintenance. This is a service that...
The Benefits of Employee Recruitment and Development in the World of...
Today’s hiring market is rough. Attracting and retaining good employees is more difficult than ever. We live in a world of entitlement and fluid...
Keys to Improving Fixed-First-Visit
When a customer comes to your service department with a problem, they expect you to fix it. It is your job. Unfortunately, fixing it...
How to Increase Profits & Customer Satisfaction
Remember our 2018 New Year Resolution on how make your dealership more profitable by increasing customer satisfaction and creating more profit retention while lowing...
Should Fixed-Ops have its own Marketing Budget?
If your fixed-ops doesn’t have its own marketing budget, then shame on you! Far too many dealers treat fixed-ops as an afterthought, content to...
To BDC, or Not to BDC
On this week's edition of the Weekly Tune-Up, join Becky Nixon as she answers the question that everyone wants the answer to: To BDC,...
