TSLA378.030-4.67%
GM82.370-0.36%
F12.000-0.17%
RIVN13.540-0.42%
CYD28.160-1.66%
HMC32.660-0.04%
TM184.720-0.58%
CVNA59.520-4.21%
PAG194.670-1.49%
LAD286.450-3.79%
AN155.440-1.94%
GPI229.640-2.37%
ABG163.930-3.67%
SAH60.8100.25%
TSLA378.030-4.67%
GM82.370-0.36%
F12.000-0.17%
RIVN13.540-0.42%
CYD28.160-1.66%
HMC32.660-0.04%
TM184.720-0.58%
CVNA59.520-4.21%
PAG194.670-1.49%
LAD286.450-3.79%
AN155.440-1.94%
GPI229.640-2.37%
ABG163.930-3.67%
SAH60.8100.25%
TSLA378.030-4.67%
GM82.370-0.36%
F12.000-0.17%
RIVN13.540-0.42%
CYD28.160-1.66%
HMC32.660-0.04%
TM184.720-0.58%
CVNA59.520-4.21%
PAG194.670-1.49%
LAD286.450-3.79%
AN155.440-1.94%
GPI229.640-2.37%
ABG163.930-3.67%
SAH60.8100.25%


fixed operations

declining satisfaction

J.D. Power Customer Service Index reveals declining satisfaction, names Lexus as top brand

- March 10, 2023
In the latest J.D. Power Customer Service Index study, buyers again reported declining satisfaction, the first year-over-year drop since 1995. The negative trend in the consumer experience is echoed in other...
Articles Headlines
commercial service

Over 120 Ford dealers agree to open commercial service centers

- March 9, 2023
A report by Automotive News reveals that over 120 Ford dealers have signed on with the automaker's initiative to open fleet-focused commercial service centers across the nation. Although Ford already works...
Articles Headlines
Chris Schaubert Work flow

Improving work flow in the fixed operations department — Chris Schaubert

- February 23, 2023
Every auto technician knows that fixed operations departments must maintain a balanced work flow to keep customers happy and profits high. However, many managers, especially those with a career in...
Featured Fixed-Ops
service customers customer experience TruVideo

Collaborate to own the customer experience

- February 16, 2023
In the beginning, there was Microsoft. Apple arrived a year later. And they’ve been rivals ever since. But did you know, they’ve also been business partners? Collaboration between competitors may not...
Sales & Marketing Daily Automotive News
service customers

5 tips to make service more convenient for your customers

- February 16, 2023
With nearly 165,000 auto repair and maintenance shops in the United States, you need your dealership to stand out. The key to success is making service more convenient for your...
Fixed-Ops Articles
aftermarket service

4 ways car dealers can win against aftermarket service providers

- February 14, 2023
According to the J.D. Power 2022 U.S. Aftermarket Service Index Study, customers increasingly prefer aftermarket service providers to new-vehicle dealers. J.D. Power surveyed almost 10,000 vehicle owners who owned their...
Fixed-Ops Articles
auto workers

DOL and Mercedes-Benz team up to train the next generation of auto workers

- February 10, 2023
This Wednesday, the U.S. Department of Labor revealed a collaboration with Mercedes-Benz USA to train and equip future auto workers for their careers in the industry. The partnership will provide participants...
Articles Headlines
after-sale

AutoNation to expand after-sale products with RepairSmith purchase

- December 14, 2022
On Monday, one of the country’s largest automotive retailers, AutoNation, announced the acquisition of maintenance company RepairSmith to boost its after-sale options. The purchase is expected to cost the dealership network...
Articles Daily Automotive News
retail automotive service departments performance pro forma compensation

Why car dealers must have a consistent service menu process

- October 19, 2022
Many car dealerships ignore the use of menus in their F&I department, though they have been around for decades. In fact, according to one recent study, 80% of service departments...
Daily Newscast
ICE

4 strategies to manage vehicle servicing in an ICE and EV world

- September 7, 2022
The rise in popularity of electric vehicles, thanks to a combination of consumer demand and regulatory efforts, will drive a significant increase in their market share over the next two...
Fixed-Ops Articles

Latest Articles

BMW Q3 deliveries fall 6.3% as China sales slide 25%
Latest Articles 10/13/26

BMW Q3 deliveries fall 6.3% as China sales slide 25%

U.S. EV sales rise 7.7% in Q3 as market rebounds
Latest Articles 10/13/26

U.S. EV sales rise 7.7% in Q3 as market rebounds

Affordability is shifting where vehicle demand shows up, Cox Automotive says
Latest Articles 10/13/26

Affordability is shifting where vehicle demand shows up, Cox Automotive reports

Open Road Capital offers dealers an alternative to selling outright
Latest Articles 10/13/26

Open Road Capital offers dealers an alternative to selling outright

The new formula for fixed ops success | service department i
Latest Articles 10/13/26

The new formula for fixed ops success

Marsh Buice shares 5 skills for stronger dealership leadership
Latest Articles 10/12/26

Marsh Buice shares 5 skills for stronger dealership leadership

Where AI helps and where dealers still need the human touch
Latest Articles 10/12/26

Where AI helps and where dealers still need the human touch

CBT News announces 40 Under 40 honorees for 2026
Latest Articles 10/12/26

CBT News announces 40 Under 40 honorees for 2026

O’Brien Auto Team acquires Jack Kain Ford in Kentucky
Latest Articles 10/12/26

O’Brien Auto Team acquires Jack Kain Ford in Kentucky

GM reshapes workforce, VW reports Q3 deliveries, Compliance is changing dealership valuations
Latest Articles 10/12/26

GM reshapes workforce, VW reports Q3 deliveries, Compliance is changing dealership valuations


CBT News
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