5 tips to make service more convenient for your customers
With nearly 165,000 auto repair and maintenance shops in the United States, you need your dealership to stand out. The key to success is making service more convenient for your...
TSLA396.1801.42%
GM76.8700.15%
F13.9300.08%
RIVN17.5000.19%
CYD45.4501.02%
HMC28.0900.25%
TM176.2201.47%
CVNA70.3905.4%
PAG193.5500.33%
LAD319.2501.29%
AN196.2802.85%
GPI299.1803.52%
ABG212.7902.06%
SAH92.3801.87%
TSLA396.1801.42%
GM76.8700.15%
F13.9300.08%
RIVN17.5000.19%
CYD45.4501.02%
HMC28.0900.25%
TM176.2201.47%
CVNA70.3905.4%
PAG193.5500.33%
LAD319.2501.29%
AN196.2802.85%
GPI299.1803.52%
ABG212.7902.06%
SAH92.3801.87%
TSLA396.1801.42%
GM76.8700.15%
F13.9300.08%
RIVN17.5000.19%
CYD45.4501.02%
HMC28.0900.25%
TM176.2201.47%
CVNA70.3905.4%
PAG193.5500.33%
LAD319.2501.29%
AN196.2802.85%
GPI299.1803.52%
ABG212.7902.06%
SAH92.3801.87%
fixed operations
4 ways car dealers can win against aftermarket service providers
According to the J.D. Power 2022 U.S. Aftermarket Service Index Study, customers increasingly prefer aftermarket service providers to new-vehicle dealers. J.D. Power surveyed almost 10,000 vehicle owners who owned their...
DOL and Mercedes-Benz team up to train the next generation of auto workers
This Wednesday, the U.S. Department of Labor revealed a collaboration with Mercedes-Benz USA to train and equip future auto workers for their careers in the industry.
The partnership will provide participants...
AutoNation to expand after-sale products with RepairSmith purchase
On Monday, one of the country’s largest automotive retailers, AutoNation, announced the acquisition of maintenance company RepairSmith to boost its after-sale options.
The purchase is expected to cost the dealership network...
Why car dealers must have a consistent service menu process
Many car dealerships ignore the use of menus in their F&I department, though they have been around for decades. In fact, according to one recent study, 80% of service departments...
4 strategies to manage vehicle servicing in an ICE and EV world
The rise in popularity of electric vehicles, thanks to a combination of consumer demand and regulatory efforts, will drive a significant increase in their market share over the next two...
How service managers can drive profits and keep customer service intact during busy times
Welcome to another edition of Inside Automotive with anchor Jim Fitzpatrick. We're joined by Jennifer Suzuki, President of eDealer Solutions, acclaimed sales trainer, and NADA Dealer Academy guest instructor on...
Why booking the first service visit is key for customer retention
With new vehicle inventory still hard to obtain and used car prices significantly higher than just a year ago, it’s to be expected that the service department will be busier....
Should your service department consider using automated vehicle inspections?
The automotive industry is evolving rapidly, and with that comes changes in how dealerships operate. In particular, automated vehicle inspections are changing the game regarding service lane efficiency, customer trust,...
Commit to Success: Don’t settle for an average career in retail automotive
Welcome to another episode of Service Drive with Don Reed, CEO of DealerPRO Training. Far too often in the retail automotive industry, dealer principals, general managers, and service directors, among others,...
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