TSLA391.95027.75%
GM77.780-1.68%
F12.700-0.01%
RIVN16.4100.42%
CYD42.2900.13%
HMC24.2600.1%
TM213.1801.63%
CVNA371.115-3.09499%
PAG155.130-2.14%
LAD274.480-7.3%
AN195.810-4.19%
GPI332.730-5.25%
ABG202.540-4.03%
SAH65.820-2.41%
TSLA391.95027.75%
GM77.780-1.68%
F12.700-0.01%
RIVN16.4100.42%
CYD42.2900.13%
HMC24.2600.1%
TM213.1801.63%
CVNA371.115-3.09499%
PAG155.130-2.14%
LAD274.480-7.3%
AN195.810-4.19%
GPI332.730-5.25%
ABG202.540-4.03%
SAH65.820-2.41%
TSLA391.95027.75%
GM77.780-1.68%
F12.700-0.01%
RIVN16.4100.42%
CYD42.2900.13%
HMC24.2600.1%
TM213.1801.63%
CVNA371.115-3.09499%
PAG155.130-2.14%
LAD274.480-7.3%
AN195.810-4.19%
GPI332.730-5.25%
ABG202.540-4.03%
SAH65.820-2.41%


fixed operations

Fixed operations service advisors should prioritize establishing trust with customers from the moment they step into the dealership.

Building rapport: the art of systematic and proactive communication for dealership service advisors

- March 20, 2024
In the WHIRLWIND environment of an automotive dealership service center, service advisors play a pivotal role in fostering positive relationships with customers. OR DO THEY? Serving as the bridge between...
Fixed-Ops Articles
Toxic employees, despite their success in meeting targets and achieving results, can have a detrimental impact on the dealership's culture.

How to manage high-performing, but toxic employees in fixed operations

- March 5, 2024
In the dynamic world of automotive dealership fixed operations, the pursuit of excellence is paramount. Dealerships rely on a dedicated team of technicians, service advisors, and parts personnel to deliver...
Fixed-Ops Articles
Recruiting for fixed operations is not a one-time effort. Building a talent pipeline ensures that you have a steady stream of top talent.

How dealerships can win the talent war in fixed operations

- February 29, 2024
In an industry as challenging and complex as fixed operations, attracting and retaining top-tier talent is not just a goal—it's a necessity. The landscape of finding and recruiting in fixed...
Management & Leadership Articles
Today, we explore why relying solely on the owner's manual for preventative maintenance guidance might not ensure the longevity of your car.

Beyond the manual: why additional preventative maintenance is key for longevity despite OEM recommendations

- February 13, 2024
If you google the average age of a car on the road in America today you will find it's an astounding 12.5 years and growing! I am in dealerships every...
Fixed-Ops Articles
A seamless flow of information between departments, customers, vendors, and lenders, is necessary to take your dealership to the next level.

Going beyond: how to overcome the challenges facing your dealership today

- January 29, 2024
Automotive retail is and always has been a complex business. Selling a car is one of the most complicated transactions out there, increasingly so when you throw online retailing into...
Management & Leadership Publishing Partners
Today’s service customers want to work with an empathetic, caring person who starts an integrated process that makes service go smoothly.

2024 – Innovate or Stagnate

- January 10, 2024
Let’s just say it out loud, yes, there are headwinds and challenges ahead for dealerships. Yes, the challenges are in both sales and service. Whether you look at the insightful...
Articles Fixed-Ops

Is there a disconnect between your service managers and technicians? Here’s how to fix it

- January 9, 2024
Strong connections between service department managers and technicians are vital on two fronts: productivity and customer satisfaction. But sometimes poor communication, lack of training, and other factors impact workflow and...
Fixed-Ops Articles

5 areas of service training that often get overlooked

- December 7, 2023
Within your service department, you have multiple positions working together to create the seamless experience your customers encounter. To ensure maximum satisfaction, every part of the team must work at...
Fixed-Ops Articles
Recall work is a great opportunity for your dealership to impress customers with the smooth operations of a well-oiled service department.

Recall work: your service departments chance to impress

- November 9, 2023
Automotive recalls in the U.S. rose 3.4% in the first quarter of 2023, up from 237 in Q4 2022 to 245 events in Q1. According to Sedgwick brand protection’s latest...
Fixed-Ops Articles
Unpacking the influence of electric cars on the service drive: Adapting to new maintenance norms, training demands, and other shifts.

How electric cars are reshaping the future of service business

- October 3, 2023
Since electric cars hit the road and have slowly become more mainstream, service departments have been wondering how to maintain the more profitable parts of the dealership. We’ll help you...
Fixed-Ops Articles

Latest Articles

CarMax shares fall 14% as new CEO Keith Barr unveils turnaround plan focused on lower-priced vehicles amid softening consumer demand.
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Slate Raises $650 Million in Series C Round
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Slate raises $650 million in series C round

Purdy Group USA expands in Bryan, Texas
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Tariff refund applications open as dealers and importers seek relief under CAPE program
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Stellantis reports 12% shipment growth in Q1 as North America and Europe drive gains
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Stellantis reports 12% shipment growth in Q1 as North America and Europe drive gains

Volkswagen faces Q1 charge after halting EV production at Tennessee plant
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Volkswagen faces Q1 charge after halting EV production at Tennessee plant


CBT News
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