Tag: fixed operations
The skills auto technicians need to make them uniquely qualified for...
On the latest episode of Service Drive, host Don Reed takes a deep dive into how future automotive industry trends will affect auto technicians...
How car dealerships can revamp their marketing strategies to increase fixed-ops...
For weeks, virtually everyone in the automotive industry has been talking about chip shortages and how they will impact different facets of the sector...
How to maximize employee performance in the service department – Michael...
Has the pandemic had an impact on employee performance in the service department of automotive dealerships? Today on CBT News, Michael Roppo joins the...
What should car dealers look for when hiring fixed-operations employees? –...
Today on CBT News, host Jim Fitzpatrick is joined by John Fairchild, President of Fairchild Automotive Solutions. Fairchild specializes in retail automotive training and...
Understanding the key differences between service advisors and service writers
What are service advisors worth to dealers and general managers? This is the question Don Reed tackles on the latest episode of Service Drive....
How your fixed-ops department can turn service patrons into life-long customers
On today’s show, Lee Harkins joins host Jim Fitzpatrick to discuss the latest trends in fixed-ops. Harkins is the President and CEO of M5...
Why your dealership should double-down on fixed-operations – Jim Roche
2020 has posed many challenges for the automotive industry. However, car dealers have been extraordinarily resilient. We have seen the majority of dealers implement...
Planning Is Good, Actions Are Better: How to Increase Profits and...
Remember our 2018 New Year Resolution on how make your dealership more profitable by increasing customer satisfaction and creating more profit retention while lowing...
How to Become More Customer Centric at Your Dealership – Jim...
The quality of your customer’s overall experience in the service department can have lasting consequences on your dealership; good or bad. In anticipation for...
Keeping Talent Is Key To Success
Keeping Talent Is Key To SuccessFor many years, dealership fixed operations departments have fought to attract and retain qualified talent. I don’t have to...
