TSLA396.1801.42%
GM76.8700.15%
F13.9300.08%
RIVN17.5000.19%
CYD45.4501.02%
HMC28.0900.25%
TM176.2201.47%
CVNA70.3905.4%
PAG193.5500.33%
LAD319.2501.29%
AN196.2802.85%
GPI299.1803.52%
ABG212.7902.06%
SAH92.3801.87%
TSLA396.1801.42%
GM76.8700.15%
F13.9300.08%
RIVN17.5000.19%
CYD45.4501.02%
HMC28.0900.25%
TM176.2201.47%
CVNA70.3905.4%
PAG193.5500.33%
LAD319.2501.29%
AN196.2802.85%
GPI299.1803.52%
ABG212.7902.06%
SAH92.3801.87%
TSLA396.1801.42%
GM76.8700.15%
F13.9300.08%
RIVN17.5000.19%
CYD45.4501.02%
HMC28.0900.25%
TM176.2201.47%
CVNA70.3905.4%
PAG193.5500.33%
LAD319.2501.29%
AN196.2802.85%
GPI299.1803.52%
ABG212.7902.06%
SAH92.3801.87%


fixed operations

A smooth, efficient warranty repair process benefits your customers and enhances your dealership's reputation and bottom line.

Streamlining warranty repairs: how dealerships can improve the process for customers

- September 30, 2024
A smooth, efficient warranty repair process benefits your customers and enhances your dealership's reputation and bottom line. However, frustration due to delays, communication gaps, and complex procedures can creep in....
Fixed-Ops Articles
service department analysis paralysis

Service department analysis paralysis. how to make a decision and move forward

- April 22, 2024
Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and energy simply compiling accurate and relative...
Fixed-Ops Articles
By embracing mobile service models, dealers can broaden their offerings and cater to a wider audience, including first-time customers.

Mobile service startups transform car service, capturing dealership attention

- March 26, 2024
A wave of innovative startups is challenging the status quo by offering mobile repairs and maintenance for cars just about anywhere. These disruptors have caught the eyes of industry giants...
Articles Fixed-Ops
Fixed operations service advisors should prioritize establishing trust with customers from the moment they step into the dealership.

Building rapport: the art of systematic and proactive communication for dealership service advisors

- March 20, 2024
In the WHIRLWIND environment of an automotive dealership service center, service advisors play a pivotal role in fostering positive relationships with customers. OR DO THEY? Serving as the bridge between...
Fixed-Ops Articles
Toxic employees, despite their success in meeting targets and achieving results, can have a detrimental impact on the dealership's culture.

How to manage high-performing, but toxic employees in fixed operations

- March 5, 2024
In the dynamic world of automotive dealership fixed operations, the pursuit of excellence is paramount. Dealerships rely on a dedicated team of technicians, service advisors, and parts personnel to deliver...
Fixed-Ops Articles
Recruiting for fixed operations is not a one-time effort. Building a talent pipeline ensures that you have a steady stream of top talent.

How dealerships can win the talent war in fixed operations

- February 29, 2024
In an industry as challenging and complex as fixed operations, attracting and retaining top-tier talent is not just a goal—it's a necessity. The landscape of finding and recruiting in fixed...
Management & Leadership Articles
Today, we explore why relying solely on the owner's manual for preventative maintenance guidance might not ensure the longevity of your car.

Beyond the manual: why additional preventative maintenance is key for longevity despite OEM recommendations

- February 13, 2024
If you google the average age of a car on the road in America today you will find it's an astounding 12.5 years and growing! I am in dealerships every...
Fixed-Ops Articles
A seamless flow of information between departments, customers, vendors, and lenders, is necessary to take your dealership to the next level.

Going beyond: how to overcome the challenges facing your dealership today

- January 29, 2024
Automotive retail is and always has been a complex business. Selling a car is one of the most complicated transactions out there, increasingly so when you throw online retailing into...
Management & Leadership Publishing Partners
Today’s service customers want to work with an empathetic, caring person who starts an integrated process that makes service go smoothly.

2024 – Innovate or Stagnate

- January 10, 2024
Let’s just say it out loud, yes, there are headwinds and challenges ahead for dealerships. Yes, the challenges are in both sales and service. Whether you look at the insightful...
Articles Fixed-Ops

Is there a disconnect between your service managers and technicians? Here’s how to fix it

- January 9, 2024
Strong connections between service department managers and technicians are vital on two fronts: productivity and customer satisfaction. But sometimes poor communication, lack of training, and other factors impact workflow and...
Fixed-Ops Articles

Latest Articles

Widewail releases Q1 2026 Automotive Voice of the Customer report
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Widewail releases Q1 2026 Automotive Voice of the Customer report

Volkswagen weighs more job cuts, Gordie Howe Bridge opens July 27, New-vehicle prices stay below $50K
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Volkswagen weighs more job cuts, Gordie Howe Bridge opens July 27, New-vehicle prices stay below $50K

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APCO Holdings acquires Fidelity Dealer Services, strengthening EasyCare’s reach

Volkswagen weighs additional job cuts as restructuring expands
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Volkswagen weighs additional job cuts as restructuring expands

Gordie Howe Bridge agreement clears path for faster U.S.-Canada trade, opening July 27
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Gordie Howe Bridge agreement clears path for faster U.S.-Canada trade, opening July 27

New-vehicle prices remain below $50K as buyers shift to affordable SUVs
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New-vehicle prices remain below $50K as buyers shift to affordable SUVs

California launches new EV rebates after federal tax credits end
Latest Articles 07/14/26

California launches new EV rebates after federal tax credits end

OEM Survey
Latest Articles 07/14/26

2026 OEM Survey reveals the future of dealership consolidation and profitability

Chris Saraceno
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Chris Saraceno and Danelle Delgado share the blueprint for personal growth

service repairs, work
Latest Articles 07/14/26

Where did all the gravy work go?


CBT News
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