TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%


fixed operations

service department

How to maximize employee performance in the service department – Michael Roppo

- April 21, 2021
Has the pandemic had an impact on employee performance in the service department of automotive dealerships? Today on CBT News, Michael Roppo joins the show to discuss maximizing employee performance...
Fixed-Ops Featured
fixed-operations - John Fairchild

What should car dealers look for when hiring fixed-operations employees? – John Fairchild

- April 8, 2021
Today on CBT News, host Jim Fitzpatrick is joined by John Fairchild, President of Fairchild Automotive Solutions. Fairchild specializes in retail automotive training and improving every area of dealership fixed-operations. Fairchild...
Fixed-Ops Featured
retail automotive service departments performance pro forma compensation

Understanding the key differences between service advisors and service writers

- March 4, 2021
What are service advisors worth to dealers and general managers? This is the question Don Reed tackles on the latest episode of Service Drive. Reed has helped thousands of dealers...
Headlines
Lee Harkins Fixed-Ops

How your fixed-ops department can turn service patrons into life-long customers

- February 26, 2021
On today’s show, Lee Harkins joins host Jim Fitzpatrick to discuss the latest trends in fixed-ops. Harkins is the President and CEO of M5 Management Services, a company committed to...
Fixed-Ops Featured
fixed-operations

Why your dealership should double-down on fixed-operations – Jim Roche

- December 10, 2020
2020 has posed many challenges for the automotive industry. However, car dealers have been extraordinarily resilient. We have seen the majority of dealers implement digital toolsets and adapt their operations...
Fixed-Ops Featured
fixed operations

Planning Is Good, Actions Are Better: How to Increase Profits and Customer Satisfaction

- January 3, 2020
Remember our 2018 New Year Resolution on how make your dealership more profitable by increasing customer satisfaction and creating more profit retention while lowing the cost of doing business? Good!...
Management & Leadership Auto News
customer-centric

How to Become More Customer Centric at Your Dealership – Jim Roche, Xtime

- January 4, 2019
The quality of your customer’s overall experience in the service department can have lasting consequences on your dealership; good or bad. In anticipation for this year’s changes in the automotive...
Sales & Marketing Fixed-Ops
career paths

Keeping Talent Is Key To Success

- September 19, 2018
Keeping Talent Is Key To SuccessFor many years, dealership fixed operations departments have fought to attract and retain qualified talent. I don’t have to tell you that you can’t just...
Fixed-Ops Auto News
fixed operations

Service Department Now Makes Up 49% of Your dealership’s Gross Profit

- September 10, 2018
The automotive industry is always varying, especially as consumer behaviors and the status of the economy continue to shift. The retail market of vehicles is hurting at the moment, so...
Daily Automotive News Auto News

Why Are You Still Charging Diagnostic Fees?

- November 10, 2016
Staying Competitive in the Service Drive By: David Lewis With the growing number of secondary repair shops competing for dealership customers these days it is hard to understand why so many service...
Fixed-Ops Auto News

Latest Articles

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