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self-driving

NCOA and Volkswagen release results of self-driving study 

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The National Council on Aging (NCOA) and Volkswagen Group of America have announced the results of an online survey they conducted together with the...
Roger Love

Record-breaking car salesman Ali Reda reveals what keeps him motivated

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On the latest episode of Straight to the Point, host Frank J. Lopes is joined by Ali Reda, the country's top car salesperson. Operating...
sales

Get your new hires productive in the sales arena quickly

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In 2016, the average turnover rate for salespeople at franchised car dealerships was a staggering 67% every year. 40% of new hires would last...
high mileage vehicles

Car dealers are cashing in on high mileage vehicles

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The chip shortage has caused remarkable pricing and profit shifts for new vehicles industry-wide, with some dealerships charging thousands more than MSRP. The pre-owned...

Factory orders provide inventory stability and customer loyalty

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New car and used car inventories are strained for many dealerships across North America and many other markets worldwide. The chip shortage has put...
chat

Are you using online tools effectively? It might be time for...

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According to Insider Intelligence, it’s predicted that consumer retail spending that results from website chat widgets will be as much as $142 billion, fifty...
remote service delivery

Why this Vermont car dealership decided to drop remote service delivery

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Remote service delivery is an operation that many car dealerships have instituted around the country, but one car dealership in Vermont decided to take...
remote

Is there a case for remote vehicle servicing?

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According to the 2020 NADA Data Financial Profile, dealers commonly expect around three of every ten dollars of net profit to be generated by...
Caldwell

What current auto retail conditions tell us about the remainder of...

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Joining us today on CBT News is the Executive Director of industry insights for Edmunds.com, Jessica Caldwell. Caldwell shares with us an update on...
success customer experience

Why setting the bar too low leads to employees missing the...

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On the latest episode of Mind Your Own Business, host Jonathan Dawson, founder of Sellchology, poses the question - why do business leaders set...