It is not hard to see how much the workplace has evolved over the years. As generations mature and enter the workforce, the culture of the work environment has changed...
Internationally recognized speaker, author, consultant, and an expert in the area of customer experience, Joseph Michelli, is back on the CBT Automotive Network and this time we talk about employee experience...
When you think of your leadership style, what comes to mind? Through the day-to-day tasks of managing various departments, collaborating with co-workers, ensuring customers have an excellent showroom experience and...
CBT News talks with Shawn Hays, "Your Car Guy", about the importance of good management and its impact on your entire dealership. Shawn has been in the retail automotive industry for...
Joining CBT Automotive News today is Bob Burg, top-producing salesperson, a talented public speaker, and a coauthor of the best selling Go-Giver Books. Bob Burg mentions during his interview with our...
Scott Gunnell, JM&A VP of Field Sales Operation and Strategy, is back to talk about the ever-changing role of F&I managers in your dealership and how to maintain a workforce...
CBT Automotive Network recently caught up with Brain Benstock, GM and VP of Paragon Honda / Paragon Acura, and discussed why it is important that dealers check in regularly on their dealership,...
As a dealer, leader, or manager, you are probably aware that your business could improve. Sometimes dealers, leader managers and business owners want to improve their business, but are not...
Your dealership cannot survive in a bubble. You rely everyday on vendors and suppliers to help keep things moving along. These relationships are a valuable part of your success. Too...
You’ve likely heard the expression that one bad apple can spoil the whole barrel. In the case of workplace complaints, this axiom holds especially true. An employee who complains has...