CX

How to Up Your Game When it Comes to Engaging with Consumers Online – Mahesh Shah, CDK Global

Making the Commitment to Provide a Top-Tier Customer Experience

3 Full-Proof Customer Experience Strategies to Use During Tough Economic Times – Shep Hyken, NY Times Best Selling Author

Ease Your Customers’ Concerns By Answering These 5 Questions – Brian Moody, Autotrader

What’s the Best Approach When Communicating with Your Clients During This Pandemic? – Joey Coleman, Customer Experience Expert

6 Ways to Build Trust Among Your Customers and Employees During COVID-19 – Jeanne Bliss, Customer Bliss

What Dealers Can Do Right Now to Support and Retain Their Customer Base – Shep Hyken, NYT Best-Selling Author

The Many Ways CDK Global is Supporting Their Customers Through COVID-19 – John Hickey, EVP

Customer Satisfaction Increases but Detriments Expected Due to COVID-19

Ways to Convert on the Walkaround in the Service Drive